A space for new members to introduce themselves, learn the basics, and get oriented with Fiverr.

Start Here

a huge amount of Buyers keep leaving very weird reviews, they say they are very satisfied with the workflow I have, I keep contact, I follow the instructions exactly as listed, deliver before the delivery time, do revisions without a problem but then on that "Value of the delivery" area of the review they keep leaving a 4 stars review, when I ask they apologieze and say they are very satisfied so how can I improve something none of the customers have the courtesy to tell me they are not satisfied with ?
 with the previous system it was easier to understand where I was failing but now, even with the prompts list is very vague, some customer mark "things that you need to improve" and when I ask about those detials they mention that they tougth they are things they are satisfied with or just dont select none of them.
 Im getting very anxious with the way this new system works, the site keeps punishing me just for having 4.7 star reviews and Im getting less jobs when past month everything was flowing perfectly. 
So any advice cuz Im totally lost here, I dont understand what Im doing wrong if they say everything is perfect and customers are not very herlpful on this matter to explain me what they are feeling is off 

New reviews are very confusing

A home for meaningful connections, peer support, and professional growth.

Fiverr Community

Job Title

Login to the Fiverr Community community to connect with others, attend community events, and more!

Login or Sign Up for even more

To unlock all parts of the community and get the best experience, complete your profile.