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A buyer placed an order yesterday but now he wants to cancel it as he is saying that his team has changed some plans and he does not want the service at this time and can place the order for the same service next week (but you all know that most of the time, these buyers never come back xD). However, I very nicely and professionally messaged him to extend the deadline (as he needs this service next week) and am now awaiting his response. 

But in the meantime, I wanted to ask you pros how you handle situations like this. Do you go ahead and accept the cancellation or refuse to cancellation and stand on your grounds? Can the buyer still force me to cancel this order (just because he changed the plan after placing the order) through customer support? 

Can the buyer insist the sellers to cancel the order if they change their plans?

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