A space for new members to introduce themselves, learn the basics, and get oriented with Fiverr.

Start Here

Yesterday morning, I received a message from a client who needed some graphic designs for their TikTok live. We communicated, and he accepted my offer. I get quite excited whenever a new order comes in, so I delivered the product to him within 12 hours. When I delivered the product, the client claimed that the final files were not opening. he asked me to send the final files to my Gmail so that he could easily download them. I explained that sending files through Gmail is against Fiverr's policies, and I couldn't do it. a little while later, he accepted the order However, since I didn't send the files via Gmail, they gave me a 4-star rating and left. 

A few minutes later, I received another message from him, saying that he need more graphics for their TikTok and Discord communities and that he will message me again in 2 weeks. The thing is, I provided him with high-quality work without any revisions, but despite that, he still gave me a 4-star rating. 

And if, after 2 weeks, I receive another message from this client, and he still gives me a 4-star rating, what should I do? Because I am quite upset due to this 4-star rating. 

Moreover, this client asked me to send files through Gmail, which makes me uncomfortable. Should I block this client, or should I contact Customer Support about it? 

Need expert help

A home for meaningful connections, peer support, and professional growth.

Fiverr Community

Job Title

Login to the Fiverr Community community to connect with others, attend community events, and more!

Login or Sign Up for even more

To unlock all parts of the community and get the best experience, complete your profile.