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I had to cancel a buyer's job 2 times after he started his job. The recipient was using rude sentences and making hurtful comments. For this reason, I canceled after stating that I could not do his job. I was demoted from level 2 to the new seller position. I find it unacceptable that sellers are rated this way, regardless of their justification. 

In this regard, I find it more appropriate to examine the disagreements and determine the levels. 

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