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I bought an illustration but the seller decided to quit the gig midway and sent me a request to cancel and I was like "Well this was a waste of my time but no problem." I accepted the cancelation and was told I would receive a refund as fiverr balance which I could use to buy another gig. It's been more than 36 hours and my account says I have no funds whatsoever, I tried contacting support but I receive no answer at all and it's starting to frustrate me, is there some sort of delay to the funds or is this a bug? 

Missing cancellation Funds

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