A space for new members to introduce themselves, learn the basics, and get oriented with Fiverr.

Start Here

On Friday 16/4, I got alerted that my translation gig was unpromotable. Fine, no biggie, let's see what this is about, and surely we can resolve the situation without getting kicked in the knee.

As I went to my Ad performance tab, I found out that the Gig was not promotable due to 'possible quality issues'. Wait, hold your horses! 

This is where it started to get deeper into the questionable, as I also found out my gig, if not my account, has been shadowbanned from the platform. It can not be found anywhere other than a direct link, which is a huge hit as most of my (and I imagine many others) traffic comes from within the search engine on the platform itself. It was time to contact support. 

I contacted Fiverr about this travesty, providing screenshots of my 100% performance sliders topped with 1h response time, as well as an image of my all-time 5-star ratings. I asked for information about this situation, as well as help in making it better. Everything is good, surely this is some glitch in the system and they'll sort me right out!

Fiverr support has not been very helpful in this manner, offering me generic tips and even sending out some quite outrageous statements from ''You can continue working with your existing Buyers" to "Do your best to give high-quality and keep the Buyers satisfied". Well, sheesh. As if my record does not show that I have done a smashing job doing exactly that.

They gave me some criteria that we, the ever-vigilant Fiverrians, must fulfill to be eligible for the Ads, and besides the shady 'additional quality metrics' (that are unknown to us Fiverrians), I fill them all with no questions asked. 

When it comes to the shadow ban from the whole search engine, Fiverr suggests that my 'poor performance' has something to do with it. The gig in question had, before this situation, a steady trickle of orders and all 5-star reviews, while I do my best to deliver before deadlines and am available before, during, and after my services. 

This means that the 'helpful' advice from Fiverr (including adhering to TOS, delivering on time, providing high-quality services, etc) is more or less useless as I face this capital punishment for no apparent reason whatsoever, and so, can not even be in the competition.

While I keep knocking on the corporate door, the lone, small translator of an obscure language that I am, I would also like to know how you guys, my fellow Fiverrians, have dealt with these situations.

I've read some of the posts on this topic, and it seems most of the time the only thing to do is wait and pray. Not to mention the speak of 'private ratings', as if it is somehow ok if that is going on, as Fiverr does not seem to check the viability of any such claims before smashing down the ban hammer. In my honest opinion, such practices are extremely bad for business, not only for the Sellers, who have no way of protecting themselves from the malicious unjust reports of god only knows who. 

How can I improve my standing on the platform, and get my gig back on the searches, besides the generic (do better, advertise outside, etc)?

How to go about with this shadow-ban?

A home for meaningful connections, peer support, and professional growth.

Fiverr Community

Job Title

Login to the Fiverr Community community to connect with others, attend community events, and more!

Login or Sign Up for even more

To unlock all parts of the community and get the best experience, complete your profile.