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https://community.fiverr.com/home/forum/boards/freelancer-lounge-sry/posts/unified-inbox-worst-update-ever-in-fiverrs-history-buezpgl1c2

In Part 01, I shared some initial concerns, and 

 also raised a valid point that sometimes buyers find it difficult to locate the order page. In that sense, the Unified Inbox could be a great step forward. It is indeed a smart idea, however, instead of launching it as an incomplete feature, it would be much more effective if it was integrated properly.

I just delivered my first order after this update, and I can already see how this could confuse buyers even more. Since all chats and feedback now take place in the inbox, many buyers will not even open the order page anymore. In my case, I delivered the files on the order page, but the client was still waiting for the files in the inbox (because that was where our chats were taking place, so buyers won't expect the files on an another page). 

You create a unified inbox for what? Keeping everything in one place, right? So why split it? This split experience makes no sense -- either keep everything in the inbox, or keep everything on the order page. Mixing both creates confusion and an overall flawed system. No buyer is going to expect delivery files on the order page when they are sending literally EVERYTHING (chats, feedback, attachments, etc.) in the inbox. They are not even going to open the order page, as it serves no purpose other than finding the final delivery.

Add filters: At the very least, we need filters to separate conversations -- whether it is just the general inbox, or specific order chats (and filtering by order, in case of repeat buyers).

Manage files in one place: If sellers with strong repeat business scores are expected to scroll through endless chats, there should at least be a dedicated tab where all attachments and references can be viewed together (and order-wise). This would save a huge amount of time.

Fix drag-and-drop on order page: Currently, drag-and-drop does not work when a chat is opened through the order page. This clearly shows the feature was rushed without proper testing. A basic function like this is essential and should be integrated properly.

Instead of requiring sellers to long-press on mobile or hover on desktop, the order number should be displayed more clearly in front of messages. Also, showing a long, random order number is not very helpful. It would be much more practical to allow sellers to assign a “custom project name”, so when revisiting old chats, we instantly know which order a message belongs to. This becomes critical when you have multiple active orders with the same buyer.

I hope Fiverr can take these points into consideration and improve the Unified Inbox so it becomes a truly helpful feature for both sellers and buyers, rather than adding confusion to the workflow. 

Unified Inbox – Worst Update Ever in Fiverr’s History? (PART 02)

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