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I’m sharing a deeply frustrating experience on Fiverr to warn other sellers. Recently, I delivered a client’s order that went far beyond the gig’s scope. The client requested one image, but I provided six, delivered on time, and revised it promptly when requested. Despite my efforts, Fiverr immediately cancelled the order, refunded the buyer, and allowed him to leave a bad one-star review without consulting me or reviewing my communication or delivery. 


 Fiverr cancelled the order based solely on the buyer’s request, ignoring the evidence of my work and communication. The client waited five days before requesting a revision, unfairly marking my order “late,” and I still delivered the revision the next day. I genuinly believe the client was after a free work and knew how to work the system and demoralise sellers due to Fiverr's crazy policies in place. 


 Despite cancelling and refunding the order, Fiverr allowed the buyer to leave a damaging review full of false accusations. This violates Fiverr’s policy that reviews aren’t allowed on cancelled orders, yet the review remains visible and harmful to my reputation. 


 I spent personal time, including Christmas Day, to deliver high-quality work. Fiverr’s handling of this issue has left me feeling unsupported and undervalued as a seller. 

Fiverr WILL cancel orders and side with buyers without reviewing your side of the story. 

Even cancelled orders will result in unfair reviews that damage your profile. 

Be cautious with buyers who seem unreasonable, as their actions can lead to disputes and unfair outcomes. 

Fiverr support is no help at all. I requested a review of this order history, got a generic reply from Melodie who clearly didn't look into it and stated 'the review does not violate their policies'. 

I've replied one more time but have decided on leaving this platform. There's no respect towards sellers. 

Has anyone else faced something like this? How can we as sellers protect ourselves from such unfair treatment? I hope Fiverr improves its process to value the effort and professionalism we put into our work. 

Warning to Sellers: Unjust Order Cancellation and Harmful Review Allowed

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