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I got to know that even 5 Star on my gigs, i have these negative and its effecting me lot in updated success score.

1- Client satisfaction - Strong negative impact
 2- Effective communication -Negative impact 

How and where need i work usually i communicate on messages not on order page is that factor affects me ? Kind Suggestion by your experience is recommended.

How Can I Improve Satisfaction Rates for My High-Impression Gigs?

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