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Someone logged into my account this morning and created a custom order that charged my entire balance. The hacker keeps logging into my Fiverr account after changing my password and adding 2fa. The hacker replies to my support request telling the agent that it was a misunderstanding and their brother was playing on the computer. Every ticket gets closed and I cannot find any real help! Please help and tell me what I should do next? 

My account was hacked and they placed a custom order, wiping my entire balance

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