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I’d like to ask for advice from fellow sellers and Fiverr staff if they’re reading. Recently, I had a situation where I fully completed and delivered an order — everything that was agreed upon in the package was included, and I even added a few extra items to exceed expectations.

However, after delivery, the client began requesting services that were clearly outside the original scope (including high-value extras that were not included in the package). I explained this professionally and offered to provide those services through an additional offer. Instead, the order ended up being cancelled, and the client received all of the completed work without payment.

I’ve already contacted Fiverr Support and Trust & Safety with all documentation, including screenshots and delivery files, but haven’t received a resolution yet.

I’m feeling quite lost and honestly discouraged. It seems like I followed all the rules, communicated clearly, delivered professionally — yet the result feels unfair.

Has anyone experienced something similar? 

What steps did you take to protect yourself? 

Is there anything else I can do while waiting for Fiverr's review? 

I deeply value this platform and the opportunities it provides, but situations like this make it difficult to feel secure as a professional.

Thanks in advance for any advice or insight you can share.

What Can Sellers Do If an Order Is Cancelled After Full Delivery?

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