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A customer ordered our service, which includes a free introduction call to understand their needs. 

The client scheduled a time for the first call, but they did not attend. I waited 15 minutes before marking it as a no-show. 

They requested to reschedule, and we booked another time. Unfortunately, they did not attend this second call either. 

They requested a third reschedule, which we accommodated. Again, the client failed to show up. 

In total, three calls were scheduled but not attended by the customer. Following this, the client informed me they are too busy and requested a cancellation of the order. 

If I accept the cancellation, it will count as an order cancellation, impacting my rank negatively.
 
How can I proceed with cancelling the order without it affecting my rank? 

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