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Hello - first time poster to the forum. 

 I'm really struggling with my success score. I am going to lose my Level 2 status within a month that I've worked so hard on this year to build up. I have had great growth in new client work, perfect client ratings, and even an increase in repeat order customers yet my success score has dropped 2 points. I've gone from an 8 to 6 score over the back half of the year. On Jan 9, 2025 I'm going to lose my Leve 2 status unless I "turn things around".
 
I created a support ticket asking for suggestions and all I got was some copy pasta about the "algorithm" being in total control of FIVERR.
 
I read about success scores in the documentation and I'm taking everything that was mentioned already into account. The was a great and the things to watch out for - and yet none of these things seemingly are out of sorts (

https://help.fiverr.com/hc/en-us/articles/21965360854673-Success-score

I have always worked out an extension when the client or I need more time. I have never delivered an order "tagged" as late. 

I have good client communication. I am sometimes unable to respond to clients immediately if they are overseas as I'm sleeping but I've communicated that out appropriately when I indicate my time zone so we are on the same page. 

Never had a conflict with a client. I address all open issues until they are happy. 

Clients leave feedback that I exceed expectations. 


If anyone has any suggestions or more helpful tips than what Support gave me, that would be absolutely amazing. Thank you
 

Success Score keeps dropping.  Support won't tell me what I'm doing wrong.  Can anyone help?

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