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Delivering orders on time is a crucial part of providing great customer service and maintaining strong metrics on the platform. However, we understand that life happens, and sometimes situations beyond your control may negatively impact your ability to deliver on time. Maintaining professionalism and transparency while communicating with your client can help preserve the relationship, mitigate the situation, and protect your metrics when something unexpected occurs. Here are some best practices for situations where you may need to delay the delivery time: 

Inform the buyer as soon as you suspect there may be a delay, rather than waiting until the last minute or they reach out wondering about the status. It’s important to be proactive and let them know early as this will showcase your commitment to transparency and will allow them to adjust their expectations and plans accordingly. 

When notifying your buyer, provide an explanation but keep it concise. Avoid getting into any unnecessary detail that may overwhelm or confuse the client. A simple mention of technical difficulties, personal emergencies, or unforeseen circumstances will do. 

 It’s not enough to simply let your buyer know that the order will be late. Include also an updated delivery timeline. Be sure that the new projected date is realistic and achievable. It's better to provide a deadline you're confident you can meet rather than also missing the second deadline. 

Further, if possible, suggest any solutions or workarounds that could minimize the impact of the delay. For example, if certain parts of the project can be delivered earlier or in stages, offer these options to the client. 

If you need more time to deliver, formally request an extension from the customer. Explain why the extension is necessary and how it will help ensure the quality of the final deliverable. This request shows that you're taking proactive steps to manage the project effectively. 

 Your goal should always be to reassure your client of your commitment to deliver quality work. During the delay, emphasize that you are taking all possible measures to resolve the issue promptly. Encourage your buyer to reach out if they have any questions or concerns, so you can work together to find mutually acceptable solutions. 

Ensure that all communications regarding the challenge and any agreed-upon changes to the project timeline or scope are well-documented through Fiverr's messaging system. This creates a clear record of the situation and any adjustments made to the project. 

We understand that you can’t plan your life perfectly every time. When navigating unforeseen circumstances, it’s important to handle them in a way that protects your client relationship and your reputation on Fiverr. 

 for templates and best practices for navigating tough situations with clients. 

What are some of the strategies or steps you find to be helpful when running behind on orders? 

How to effectively handle delayed deliveries

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