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Everything was going well but I've been facing some issues for the past few months. Whenever I used the online filter to see "online now" status from another browser or pc, my gigs are not showing there even though I'm online. Note that, I was warned (28th March) for 90 days, and before this issue when I used the online filter my gigs were there. Because of not being shown, I am being deprived of orders. No order means no earning for both me and fiverr. 
I use fiverr app with 'online status' being On 24 hours actively. 
Please tell me if there is anything I can do. I have already talked to Fiverr support but no reply came from their side. 
Hope someone can help me throwing a candid piece of advice about fiverr's condition. 

Why am I not being shown online despite being online?

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