Yes, the success score is very frustrating. I have had nothing but great feedback from clients and all 5 star reviews. But, for reasons I'm completely in the dark about, my success score is a 6. Since it was dropped to a 6, I've had zero inquiries. So, it's going to be near impossible to improve my score without new gigs. It's a catch 22 that I think is completely unfair. By pitting sellers against each other, they are inevitably creating a system where the "top" sellers will sell more and more, and others will be cast aside even though they have had fantastic reviews and happy clients. It's a flawed system for sure.