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fastadking

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Everything posted by fastadking

  1. The 1 and 2 stars mostly come when there are LOTS of orders. It seems to be a probability thing. Somebody on the forum years ago said they got 1 difficult customer in every 20. And there always seems to be 2 difficult customers right around the same time. I've found that to be very true month after month. Anyone with hundreds or over 1,000 reviews will have a collection of negative reviews.
  2. Non-stop 5 stars often has to do with "bedside manner" as much as quality. A pretty/handsome face and buyer reviews written by "feel your pain" GPT will win every time.
  3. Buyers now see a series of faces that go from frown to big smile and must pick one to rate their delivery. Those somehow translate into stars. I'm seeing more customers rate less than all smiles when they were giving 5 stars before. 4 and 4.7 are more common now. I doubt the design team thought about this when they switched to smiley faces for ratings. Or maybe they don't care. Ratings are now, for the first time ever, given directly for the perceived quality of the work and it's value. In the past, buyer's were rating based on ancillary questions (buy again and tell a friend)
  4. This is true. Contact SC and attach the work you delivered. I have done this many times and they have always credited the funds back to my account.
  5. Hopefully you got paid. If not contact SC and attach the work you completed.
  6. That's a good point. NEO seemed a bit clunky and took a few seconds to start displaying results. Buyers may find it frustrating they only see one seller at a time. Then again, I've had customers who say "just tell me one seller you trust who can do this task." That seems to be the type of buyer NEO would appeal to.
  7. NEO just appeared on Fiverr. It lurks in the message area. NEO is AI chat that helps buyers find the services they are looking for. My brief use of NEO only presented one top rated seller at a time. The results were heavily weighted for gigs I had recently viewed. I'm not sure how much buyers will use this. But since it only displays one seller with a search, this could seriously reduce buyers browsing through gigs. Your thoughts?
  8. Deliver excellent quality work quickly. That will produce more sales and reviews. That is what gig ranking is based on.
  9. Fiverr sales are the slowest I've ever seen. Everybody wants a big discount. When I look at who buyers have bought from recently, it's from sellers who offer everything for $5 to $20. There was a major drop off of sales in December. My guess is worldwide high prices combined with holiday expenses kept lots of buyers on the sidelines.
  10. Your gigs do a good job of targeting specific types of businesses. You might add a line: Need a site for some other kind of business? I can build it. Please message me to discuss. Also add a line or two about your experience. "I've designed hundreds of sites for many different types of businesses" or "I've been designing professional looking sites for 5 years. Many of my clients started out small, then with the help of the site I built, quickly grew much larger with more leads, more customers, and improved sales." (That's what all business owners want. Get their attention by talking about their dreams and frustrations.)
  11. If you delivered the order, then customer service cancelled it, contact customer service and include the file you delivered. They will usually add the money back into your balance.
  12. Paypal said they didn't do the chargeback because the Fiverr order was delivered. Was the order delivered but you didn't like it and wanted to cancel? In that case Fiverr would give you a credit. But you started a chargeback with Paypal, then paypal said the wouldn't complete the chargeback. Maybe with all the digital communication going back and forth between Fiverr and Paypal the issue got scrambled. The "subscribe to a website" sounds a bit odd for Fiverr. Not sure who fibeflix is.
  13. Fiverr never gives refunds. They only provide a credit to your account. Your documents say they gave you a credit, but then you did a chargeback with Paypal.
  14. This is quite a story. Sounds like the order was cancelled and Fiverr issued a credit. Then the buyer did a chargeback at Paypal, but Paypal says the order was delivered (or in this case, a credit was issued giving the buyer a chance to order again. In essence, the buyer did not lose the value of their purchase.) As a matter of course, Fiverr usually cancels the buyer account when they do a chargeback.
  15. For the past few years Fiverr has frozen auto-complete from about Dec 23 to Jan 1 (if I remember right, but I try not to think about it.) This always comes as a shock to new sellers and those of us who have short memories. Since buyers are in a state of 24 hour revelry, nobody completes orders. And since auto-complete is not in effect, don't expect any money until mid-January. Oops, sorry about those bills. On the bright side, it might do wonders for corporate's cash flow and stock value.
  16. Cancelled orders are usually or almost always cranks or scammer types who confuse custom created services with Walmart product returns. I typically have about $1k in cancelled orders each year due to this problem. But since they changed it so buyers can leave a review on a cancelled order and sellers can't - I never cancel delivered orders. It's like pulling teeth to get me to do that. Sorry, the rules changed.
  17. It seems many 4.7 ratings are often left by buyers who meant to leave 5. I've had a few tell me that. Their finger slips off the button, etc.
  18. The pay for writers on Upwork is much lower than Fiverr. You can tell the Upwork customers who venture over to Fiverr. They want to hire us by the hour for weeks and don't get the Fiverr gig concept. Upwork makes sellers pay to contact those offering jobs. It's not very appealing.
  19. I created my first gig in 2012. I miss the old thumbs up and no request a modification button. If somebody wanted a revision, they just asked for it. It was very rare to get a thumbs down. I recently went back and looked at my reviews from that era. I hate to say it, but buyers were much smarter then. And yes, getting featured on the Fiverr home page meant a sudden flood of orders. Yikes! In those days gig ranking was stable and the same on all browsers. I sat at #1 in copywiting (1 category not 15) for several years. And earned about $400 per month. As mentioned above, everything was $5 to $12.
  20. I can tell you from recent experience, the detection software is c**p. It spews false positives like a garden hose. Customer service has been told the software is not to be questioned. They've also been ordered not to discuss it in any way. I was told by a CS shift manager, in essence, to get over it and go away.
  21. I'm referring to buyers who make up a problem with the delivery and instantly want to cancel and won't allow a revision. Or they want a revision, I make the revision, and they suddenly have all new problems and want to cancel. To me these people are scamming. They are wasting a seller's time and work. We deliver custom creations that cannot be sold to anyone else. It's unheard of in most of the business world to refund for a custom creation. Imagine telling the person who just painted your kitchen "hmmm I don't like that shade of green. I want my money back." This is a challenge with the new policy on cancelled orders. Sellers cannot review the buyer and cannot warn the seller community that this buyer is a real problem. Now the problem buyer is free to go from one seller to another cancelling, getting credits, and buying again...all while likely keeping and using what has been delivered.
  22. Fiverr recently redesigned the profile page with almost no information. The block button is missing. Too bad. Nearly 100% of my buyers who give bad reviews and/or want to cancel are abusive or scamming. It's often best to drop those people from your life.
  23. Copyright law says if you paid for the creation of the logo, then you own the copyright. It's called a "work for hire." The seller owns it only when you approve an agreement prior to the purchase that lets the seller keep the copyright.
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