e_benincasa

My Dashboard looks the same and my success score just dropped to a 6 this morning and I have the warning that I will be demoted to level 1 status. I have been emailing back and forth almost everyday with support asking for clear and direct evidence as to why. The gigs tell you nothing. Just "room for growth" or "negative impact" and it doesn't align with my other metrics when I have been doing well for the past 1.5 years on the platform and I see positive reviews. It all makes no sense. I'm happy to improve if someone could just tell me WHY! This is beyond frustrating to have no recourse.

The new rating system is also a mess especially the "value for money" question. Almost everyone is picking less than 5 stars, because naturally people always want it cheaper. It should be "would you refer to a friend" That shows they value your work if they are willing to refer you to other people. Additionally, people are clicking so fast and I am getting reviews that say "No other words than excellence" and then they have all these things listed in areas to improve. I reached out to them to clarify, only to find out they didnt see it said that and were clicking all the things they liked about me. So now my gig is showing as a "strong negative impact" Thanks fiverr.

@andywarburton@voicedbyken I understand that there are private reviews as well as public, but the issue is transparency. So, if my reviews are potentially telling a different story publicly then Fiverr needs to disclose private reviews to us or get rid of them all together as this is misleading. How can I truly improve If I don't know what the real issue is? I am currently following all the effective communication tips in their guidelines and "room for growth" is beyond vague. How is that calculated and how does one of my best selling gigs have "room for growth" That's where my problem lies and what I believe ken and others may also be feeling. I have no issue with getting feedback. But if you are going provide me with data and then not provide me with concrete evidence as to where this is derived from and how I can honestly improve it..... thats when I get annoyed.

Yeah I have the same issue. No transparency on what to really fix..... My IVR is all positive reviews and I havnt had a cancellation in over 90 days and over 879 orders and only 52 cancels, so that warrants a strong negative impact.... and Effective communication: how is that defined?

I have been eligible for TRS over a year. My 2 highest performing gigs are ranked the the lowest, it makes no sense to me. The information says it makes it more transparent but It really does not give specific information on how to improve or what could be the problem. I have a "strong negative impact" for order cancellations. 52 out of 879..... thats not many at all. And those cancellations were the result of buyers ordering incorrectly and not wishing to pay. Additionally, I have a low score for effective communication, but my reviews say the opposite... so what is the issue and how does someone actually improve? This is really frustrating. It feels more like a report card than the ability to run your own business.

I have wondered why business has slowed down for me and for a few months just chalked it up to "end of year" and people being slower. I started doing a deeper dive into fivver and what I can possibly improve. When searching my gig to see where I appear in search results I noticed it is displaying a base price that I havnt had in months. Additionally, when I clicked on the gig it reflects all old pricing from several months ago. When I edit my gig it shows completely different pricing to what I have at currently. Why is old pricing still be reflected and not updated? anyone else experience this or any advice on how to get this corrected? I am wondering if this could be impacting my business.

@texvoxWell said and I couldn't agree more. I am a member of the sellers plus Tier 1, so I have paid extra, but as you mentioned it still seems basic functions of the platform are only being offered to Tier 2. Outside of the RTO feature, I have not seen enough benefits to support the purchase of the additional tier. From my understanding, premium offers: "Priority Vetting for TRS" -- what does that mean? there is no guarantee and other sellers who have the premium accounts have been told by their success manager, that its really just "luck" and when Fiverr decides to promote you. 2. Success Managers: There seems to be great disparity among the success managers and how they operate. Additionally, many people in the VO community have the same managers, so why am I paying to to be told the exact same things as everyone else? More Coupons -- I don't even use the coupons I have have. 4. Early withdraws -- I withdraw at the end of each month, so I don't need this either. Why not make the Seller plus just one level as there really doesn't seem to be a significant benefit that warrants people paying more and withholding a basic function - RTO- for only those that have paid premium. Now, with the new cancellation policy in effect, all users should have the RIGHT to decide if they wish to work with a buyer. Many buyers make purchases and do not purchase the correct extras, then refuse and threaten with bad reviews, so we cancel to avoid this and as a result have given that buyer free work. Now the buyer can still give us a bad review and hurt our business, the business that helps bring money into Fiverr. So I ask @Yoav.M What can be done to help support the seller? Giving all sellers the RTO is a reasonable and fair request.

CS just responded asking me to provide the the same information I HAVE ALREADY provided 3 times to prove I have worked with these clients. This is ridiculous. I can't keep combing through these orders. This is beyond frustrating and I have attached screen shots and order #s to all CS tickets. I did exactly what I was supposed to do when Fiverr asked us to verify, I followed the rules. Why am I as well as others dealing with this headache? Additionally, I asked other questions about 2 other top clients and CS just continues to ignore that part of my request.

I agree and this is also frustrating. We try to add new top clients and they aren't listed yet they are very well known and are other clients are getting removed.

I agree completely! This has been so frustrating and to your point when I have tried to add other top clients, they are not listed but they are well known. So I'm left with top clients that are getting removed and others that I can't add. Again, what still baffles me is if we are doing well as sellers we bring in more money for fiverr! If we meet certain stats or criteria we should be vetted. Either come up with a better system or get rid of it all together and ruin it for everyone else, but it's not working and I can't keep coming through hundreds of orders to find the order to show proof and then have it be rejected again, its a waste of time.

I would like to share and provide feedback on my recent experience with having several "Top Clients" removed. A few months ago, Fiverr required us to verify our top clients by providing the order# or link to show we worked with them. To start, I found this extremely frustrating as I don't always remember Buyer's Usernames or when they placed the order, even though I had the completed file. This caused me to comb through all of my orders to try and find the orders that matched up. I sent in the required information and yesterday was emailed saying a few of my top clients were declined and removed. This was extremely frustrating for me. I provided proof, why was this happening? I reached out to CS and while I generally have good experiences with CS, this was not the case. I asked several questions which were not addressed and was simply told that the company they use to verify Top Clients, could not verify that Pfizer (one of my clients) was not a global company? All of my other questions were completely ignored and all of the other links to the orders I provided yet again for the other clients, were ignored. I have since asked this issue to be escalated. Here is what I don't understand: If you look at my stats you can see I have good reviews, have done a fair amount of orders and have met requirements to become a Top Seller. Does this not make me a credible seller? Fiverr is making 20% off of what I bring in, wouldn't we want to showcase our top clients in an effort to bring in more money? I understand that Fiverr wants to prevent people from abusing this system and I agree, but there has to be a better way! Fiverr, you are taking credit away from people that have worked hard and deserve it and combing through years of orders is very time consuming and frustrating if you are going to remove our top clients. Please reconsider this system.

Great Topic Trevor! I had this issue not to long ago and had to make a manual list of all the gigs I updated and a reminder to go back and change all of them. I am out of the studio a few days this week and same thing, I had to go in and extend all my gigs delivery times and include a message in my gig for each one. A bit tedious and manual. In addition, it would be extremely helpful if Custom extras were saved and could just be "turned back on" I have several "Speedy Service" options where buyers can purchase for extra fast delivery in under 24hrs. When I am away I remove this, but I have to manually add it back to my gigs. It would be extremely helpful if I could just toggle it off and on when I wish to use it. Thanks, Elizabeth (e_benincasa)

Thank you for raising this topic, David and I couldn't agree more with what others said. This causes unnecessary friction and confusion between buyers and sellers. Buyers often feel that they are being "scammed" or "tricked" when it is explained to them. Additionally, many buyers never add the appropriate rights when ordering and when explained, they cancel which effects our stats as sellers and even cause bad reviews. Not only should Fiverr change the name, but it should be mandated to purchase the correct rights before your order is completed. "personal use" is not an acceptable reason or if they select personal use then they grant permission for a "watermark" to be added to their file so it cannot be used publicly. Other services on Fiverr watermark files upon delivery until they are accepted, VO should have the same option if someone chooses "personal use" so we can ensure our work is not stolen. I truly hope Fiverr can continue to implement these changes to make it a more pleasurable working experience for all. We are all hard working individuals and deserve to be correctly compensated for the work we do. I strongly believe that implementing these changes would streamline the buyer experience, create more revenue for Fiverr and reduce the unnecessary "back and forth" with buyers about usage/rights and price. Best, Elizabeth (e_benincasa)