It was early morning when a buyer placed a direct order
and then wanted to cancel it, within half an hour,
as he expected it to be done within like "5 minutes" ASAP.
While my Gig description clearly says "Please discuss before placing an order" in the very beginning.
Also, the minimum deliver date is two days.
Obviously, I was offline, and asleep while all these happened.
I found one of the video file is missing that he instructed me to use in the edit.
So my question is what is my fault in all this?
And will I be penalized for this? I mean in terms of gig ranking and clicks/impression?
I have messaged him, he haven't replied yet.
I am a little bit anxious now.