Hi there,
I am reaching out here, because I have been contacting customer service for the past 12 days without any answers. It turns out that Customer Service have marked the ticket as solved, and are automatically closing any new tickets from me, leaving me unable to communicate about the problems caused by the new changes on the platform and all the errors caused by them.
My account has been flagged for “Location Inconsistency”, and my 4.9 score on approximately 1000 orders and 581 reviews has been downgraded to a Success Score of 3, and marked as Level 0.
I have provided very detailed evidence, gathering documents for the Ministry of Finance and the Business Registration Agency in my country, however everything has been completely ignored by customer service.
My services cannot be compared with other services in my category and price range, because the gig I offer is very different from what the others do. You cannot compare my gig, which offers full Interior Design services with a detailed shopping list of all the furniture and decor (based on the country where the client is), with other interior design gigs on the platform, because although we are working under the same category, the services are drastically different. Most sellers offer just a visual aid, or an idea. I take care of everything, and all my clients need to do is click on the list and purchase. Of course, this service will be more expensive than just providing the 3d design, so not even the price can be compared to the rest.
Despite my Top-Rated Status being removed with no reason or explanation one year ago, I remain one of the top earners in my category, with the highest quality services. If I remain a level 0, - because let's be honest, I don't know how my services can be improved, they are already everything my clients ask for, and more - my profile which has a Fiverr's Choice badge, and a Repeated Buyers badge frequently, will slowly sink, and disappear, therefore, destroying my business on Fiverr.
Attached you will find a screenshot of my performance metrics, just to see how incredibly unfair and illogical this whole situation is. I cannot comprehend how I can be left in the dark with no information for so long, after all I have done to represent the platform in the most professional way possible, it is the most disheartening and disappointing thing that has ever happened in my life.
Just to make sure you are aware of the gravity of the situation; 12 families will be left without an income. This doesn’t affect just me, this affects each one of my highly talented team members, who had this business as the one and only income.
This inability of the platform to properly communicate with me during this time has given me a lot of anxiety. I am shocked, and stressed beyond measure.
I really encourage a human to take a look at my messages, and review all the information and evidence that has been provided. I am super transparent and open to communicate, but my words seem to reach a deaf ear, and I am left with no other choice than to address this publicly.
I look forward to receiving any help and information about this.
Thank you,
Debora
@ana_tomy @Lyndsey_Fiverr @Kesha