The foundational problem is Fiverr Customer Care’s actions.
This is the point I am trying to address. Fiver has escalated an already dire situation and made it impossibly worse. Moreover, they are ignoring my pleas for them to fix their MASSIVE error.
1. Fiverr Customer Care refunded / cancelled the website order without insight and understanding that you can’t do that before the website back up was retrieved from the seller
2. This caused the seller to refuse to give me my original working back up file - he broke my website - no menu no login - for a steaming website
3. Seller extorted me - I have to pay him to get my website back to where I started - I agreed to pay - but he is so incompetent he couldn’t bring it back - refusing to give me the file - now silent
4. Fiverr is ignoring my pleas to fix their error. They are deleting all tickets I am creating and have been silent for 48 hours - no response at all
Can you see my dire situation I did my research the seller I chose had the 4.8 stars etc etc
I know Fiverr can’t physically fix my website but I wouldn’t be in this mess if they had a clue and not cancelled and refunded the order before I could get my working back up file from the seller
I am astounded at Fiverr being so unprofessional and not responding to my issue and simply ignoring me - how is any of this acceptable?
So, how do I get a manager to respond and fix the mess Fiverr Customer Care has created through their lack of insight ?