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homefrontpl

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  1. Of course I didn’t pay him. With Fiverr ignoring me and not helping I had to say yes I would pay him. I am desperate. Fiverr could request he give me my file or he is removed from the system. Fiverr could at least respond to me to find a solution. Their behaviour is unacceptable - unless it is ok to ignore customers? I have pleaded that they help me and respond. I guess their silence highlights they know they have done the wrong thing and don’t know how to fix their error. If Nohan had just not jumped in and cancelled the order I wouldn’t be in this predicament. Retraining is obviously required to prevent this in the future. It is Fiverr’s lack of response that is so unprofessional here. Worse than the incompetent seller.
  2. The foundational problem is Fiverr Customer Care’s actions. This is the point I am trying to address. Fiver has escalated an already dire situation and made it impossibly worse. Moreover, they are ignoring my pleas for them to fix their MASSIVE error. 1. Fiverr Customer Care refunded / cancelled the website order without insight and understanding that you can’t do that before the website back up was retrieved from the seller 2. This caused the seller to refuse to give me my original working back up file - he broke my website - no menu no login - for a steaming website 3. Seller extorted me - I have to pay him to get my website back to where I started - I agreed to pay - but he is so incompetent he couldn’t bring it back - refusing to give me the file - now silent 4. Fiverr is ignoring my pleas to fix their error. They are deleting all tickets I am creating and have been silent for 48 hours - no response at all Can you see my dire situation I did my research the seller I chose had the 4.8 stars etc etc I know Fiverr can’t physically fix my website but I wouldn’t be in this mess if they had a clue and not cancelled and refunded the order before I could get my working back up file from the seller I am astounded at Fiverr being so unprofessional and not responding to my issue and simply ignoring me - how is any of this acceptable? So, how do I get a manager to respond and fix the mess Fiverr Customer Care has created through their lack of insight ?
  3. I used Fiverr to simply update plug ins. The seller broke my website. The menus have disappeared and I can no longer login. I reached out to Fiverr and they cancelled the order while the website was broken. The seller then blackmailed me and said he wouldn’t restore the website back up to its original state unless I paid him. I have asked Fiverr to correct their error and step in. I have asked to speak to a manager. Fiverr are continuing to ignore me. My website is my business. What can I do now? I am shocked at this appalling customer service and inadequate behaviour. I need my website fixed. My customers are getting angry. How do I get Fiverr to do the right thing here?
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