Hi there,
One of the buyer recently ordered a banner work for his channel and filled his/her requirements properly. I was also notified by the Fiverr application that the buyer has placed the order requirements successfully and you may start his/her work and the time line for this work is 2days. Then I started my work and proceed to design but after 2hrs or 3 the buyer raised the dispute explaining the reason that one of his/her friends wants to make his/her work. So that's the reason he/she gave to cancel the order. After this I just rejected his/her dispute and raised this problem to customer support. Telling the buyer to wait for some time your order request will be assisted by the customer support in a polite manner. I am also worried that my order cancellation rate will be affected or not? because there is no mistake or fault from my side as I have not submitted the Order also on the other hand I also feel suspicious about the buyer and I was also not satisfied by the buyer excuse that he/she gave. I just wanted to know that if Fiverr Customer Support will take side of the buyer or they will just cancel the order without any effect on my Fiverr order completion rate?, Should i submit the work also or wait for the CS to respond because the delivery time is also running ?
Please somebody could assist me in this scenario. It would be very helpful.
Thanks in advance,
Tanishk
