Hi! I got a consultation request from a potential buyer. They wanted to chat before purchasing. I told them that the only way we could do a video call would be once theres an order (According to CS). I created an order, the buyer completed the order. Once we got on the video call the buyer did not like that the video call would be recorded. I am not aware of anyway to get around this as I'm assuming this is automatically set by Fiverr. They continued to request to chat off the platform. I wasn't sure how to get around this so they decided to cancel. For context, I am a life coach and dating coach. I am sure I may come across more instances where people don't like the idea of conversations of their personal lives being recorded. HELP!
1. Is it against the rules to Zoom outside of the platform to avoid the call being recorded.
2. Is there a way to Zoom on the platform but stop the call from being recorded?
3. What do I do when a potential buyer wants to zoom before making an order?
4. The buyer cancelled, I saw a message saying this may affect my completion rating. How do I avoid this as it was cancelled do to the buyer asking for something against the rules, not my non attempt to fulfill.
