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score_master

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  1. Hello, I have 2 questions. First one is, why does Fiverr support cancel orders when buyer ask for that? I send them screenshot and also told them not to believe us and check before giving a decision. I offer Trustflow service and they can visit majestic.com and check there easily. Then when I contact customer support, there is no reply to my mails. It decreases my ratings so now I have a penalty and my gigs don't show up. Second questions, how can Fiverr give me penalty if they cancel the buyers account? When I work on the order, Fiverr cancelled buyer's account so my order and I couldn't get any payment for the work I have done but I got a penalty because I couldn't complete the project. That sounds really stupid and it has been twice to me. At second time, buyer came with new account and asked me to continue and he paid then but I got a penalty. If Fiverr support checks this messages, they should certainly do something about it. Due to penalties last 2 months, my sales decreased around 60%. Luckily buyer who worked with me continued ordering but why do I get punished with this?
  2. One of my order was cancelled due to buyers request and customer support didn't take my response serious even I sent a screenshot and asked them to check also and not believe me. But they cancelled the order and not replying to my mails now. And I don't think that they will ever answer this. They want us to accept whatever I do and respect it totally but if there is an unprofessional behaviour, certainly I won't accept it.
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