i before e except after c, but thanks for the demi-useful comment. my point is that the valid phone number i supplied was not accepted. and, yes, i suppose i will have to contact customer support. i just wanted to know if the issue was general or if i was the only lucky one to have my phone number rejected. sorry for the innate hostility, jon. and i appreciate the reply. i'm just frustrated with the dodgy security interface since inaccessibility hastens our collective demise. and please don't tell me that i should use capital letters at this point in the evening...best wishes.