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shirleyychen7

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  1. @vickieitoWow that's great! I considered getting it for months now but I'm in Canada and it's about $40, however it isn't too much compared to sales so might be a worthwhile investment. Support ended up getting back to me just now and they told me to just use the resolution center and reach out again after lol. Which means my order will be marked as late and my gig will be affected. Ugh. I even asked in my gig requirements in separate, mandatory fields to upload their most recent resume AND a text box to include any new information they want added. Usually this isn't a problem but in this case it is a new grad whose only experience are academic projects and 1 internship, and instead of providing me the info they wrote in the text box "will provide info later today or tomorrow" to bypass the requirement without actually answering the question. Their resume is only about 50% completed due to the vague resume and no work experience provided. I'm so frustrated 😞
  2. @vickieito How long does it take to get connected to a success manager? I haven't taken advantage of seller plus program yet, but I'm thinking it might be worth it if I can get in contact with someone through it today/tomorrow and for future orders if I have this happen again. Do you find it worth it? I sent another message in my CS support ticket this afternoon to ask for a follow up and I just took some screenshots of my numerous attempts to reach out to the buyer via messages and the order itself. I'M SO STRESSED. 😔 Was Fiverr CS able to cancel your order before it was due, or did they go back in retroactively after it passed the due date to cancel it?
  3. I'm a Level 2 seller (which I believe receives "priority" customer support?) who provides resume writing services, and I had a buyer place an order on Monday, with an order deadline of August 29th. They only submitted part of the required info as part of the order requirements (an existing resume that doesn't include a lot of their new information), so the order started. However, I'm not able to work on majority of the resume as I am missing a lot of details. I messaged them 3 times since Monday to get the missing info and still no response. I opened a support ticket with Fiverr CS >24 hours ago to see if they can cancel the order for me without it affecting my stats due to unresponsiveness but I haven't heard back from them yet. In past experiences with CS, they usually respond within a few hours. If I request mutual cancellation now, it will only auto cancel in 48 hours which I don't have (it would be considered 'late' I assume, since the order itself has less than 48 hours remaining until it's due). What can I do? :( Has anyone experienced this before?
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