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provotalent

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  1. When you see and report bugs, first of all, you get put through the third degree. They assume out of the gate that you are wrong or just misunderstanding how things work. They ask for screenshots and video captures, and hand out fixes you already tried before contacting them. Yet half the time the problem just falls into an abyss and never gets addressed. It would seem like a Top Sellers process for identifying these issues (maybe starting with an upvoting process) might be more effective vetting, and then that the issues that get past that process could actually be embraced and addressed by someone within the company without all the extra hassles. There are always issues arising, and I've largely given up reporting them because I'm just weary of having to report it multiple times, not being taken seriously at all, or ending up with even worse related issues when they went in but couldn't figure out how to solve it. It seems to me that EVERYONE should want the site to be the best that it can be, and it should be viewed as a mutual effort and responsibility between the Sellers and the Company. To be clear, I have had some successful experiences in getting issues resolved. But others that took reporting 3-4 times before there was actually follow-through. I don't know why this would happen. But I believe the Company could set up a process to do better going forward. I think we all want the same thing. - Chuck
  2. The mobile app just doesn't work very well (I'm on Android). It ought to clone the desktop experience as closely as possible, and equate its functionality (or close). Honestly, it's a constant source of frustration both to me and the other hundred or so sellers with whom I frequently interact. Right now, it's a "barely get by" interface that I try to avoid when possible.
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