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wiebesworks

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  1. I while ago I sold a bunch of chess powerpoints to a school principal. I added a copyright mark to the slides to signal that they are for intended use only. This intended use was for the school to shoot chess videos for their school chess program, from the presentations and scripts I provided. We didn't specifically clarify beforehand what the full extent of the rights to the product was, but that intended use at least was clear. Now I want to use the same slides, which I still consider my creative property, to make videos of my own, start a youtube channel or something. I feel like if i sell course materials i retain creative ownership. How does this work legally, in general and via Fiverr? The buyer stated he wouldn't like to see videos made by me using the same slides, since he wants to create videos with them himself for his schools chess players. It was clear that this internal use in his school was the purpose of the powerpoints and scripts i provided. What are your thoughts? Thanks in advance
  2. Thanks for the advice, I am still hesitant because I wouldn't feel protected from a bad review if i deliver in a case like that, it's actually looking more likely that I would still face heat from Fiverr itself on top of that... Thanks for your support though! If enough people agree we can maybe make a somewhat pressing claim together
  3. Whether it be music lessons, chess lessons like me, language lessons, any seller that has been on FIverr a while, running a business based on live sessions, will surely recognize the following problem: A buyer that doesn't show up. Sometimes not just once, but twice after scheduling. Fiverr says it's not allowed to hit deliver, and if you do, you don't just risk a bad spite - review from the buyer, but also sanctions on your account from Fiverrs end. Can we please rally to put an end to this craziness? If i have 8 hours scheduled on a day, how can I deal with losing 50% of my income if people don't show up? Now I'm already very lenient, even if they don't show up once, even without notice, I still always offer to reschedule.. but a second time is too much... Please let me know if you agree that Fiverr should accommodate and protect sellers from this type of buyers, and allow the order to be delivered or at least partially charged in case of a no-show. Thanks yall, kind regards, Wiebe
  4. Hi Vickieito, thanks for your reply! I got a strict warning from Fiverr that that wasn't allowed when I contacted support, maybe that support staff member was being overly strict, but are you sure this is allowed? I feel like the slightest mistake will cost me, however I do feel like this would be the justified approach..
  5. Customer support, and I use this term very loosely as it doesn't fit, is a real pain in the behind. All I am getting is robotic replies with a copy pasted reference to their rules, that are not at all relevant or helpful. When I persevere and finally reach a live person, the first thing they will do is see if they can actually turn it around and admonish me instead for some perceived wrongdoing. It feels like they are actively trying to dissuade you from seeking support. Why? Why do you have to be like this Fiverr? Backstory: I am a freelancer. Through consistent effort and a bit of luck I managed to gain 80/80 5-star ratings on Fiverr. My main product is LIVE chess lessons. For those, it's obvious that people have to schedule with me, and show up for the session. It's not like a product I can create and deliver without their cooperation. I've had it happen multiple times now that people order and then go unresponsive. Or we schedule, and they don't show up.... In both of these situations I am not allowed to hit deliver, since there is no product delivered, but these people do take up my timeslots when scheduled! Also when I cancel, my completion rate goes down... so I just cannot win here. Approaching customer support with this problem, I get the abovementioned treatment. It's really crazy... After persevering I reached an actual staff member, name Carter, who said he understood my ( obviously logical ) point and said he'd help me out if I provided the information and backstories to these orders. To my surprise a day later, another customer staff support member ( Paola ) came into the conversation saying she closed the ticket because it was merged with another pending request ( not even true ). So my request was ultimately completely shut down. I can not work being bullied like this. It's super clear that I'm not at fault in these situations, and still... no help... just automated replies and warnings when I reach out for support. It's ridiculous but also very sad, because I put my heart and soul into my work. Unless this gets resolved I can not bear working under these bullies. Is there any way to call support? Talk to an actual person? Get some customer support from customer support? Any help is greatly required, because I am very stressed out about this. Kind regards and thanks in advance, Wiebe
  6. It's unbelievably bad. They're having a piss at you it feels like. I have an 80/80 5 star rating, something that would clearly indicate I put my heart into my work. However I feel that I am just LUCKY. Some ( potential ) buyers are just horrible, and if you ever need any assistance, forget it. Robotic and nonsensical replies, no help whatsoever. Indeed when you reach out to them, the first thing they will do is try to find something to turn it around and actually give you an official warning for. Fiverr customer support SUCKS BAD. The whole system is messed up. - Why can I not refuse taking an order from rude people? - Why can I not get any assistance when I'm clearly not in the wrong? - What's with the copy pasted robotic replies? But what can you expect from a company that even takes a 30 percent cut from tips
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