d_ominikk

Thanks for all the answers! I contacted the support once again and after a short time, the job is canceled by the supporteer. *Woohhoo* But I've also got a negative entry regarding statistics...

Thanks for this info!

Thanks for your answers! I will write to the customer support once again. In the mean time I have read many articles about the cancellation system on fiverr. The problem is, that the buyer does not really get his money back, the already paid amount will be credited to his account. With the credits the customer is able to buy another gig from a developer, but what if the customer does not want that at all...?

Hello together, as a Seller I have accepted an order for a customer. The order includes four software developing tasks regarding a native iOS app with a Firebase backend connected, so the app retrieved it's data from the backend programmend by the customer. The customer delivered a half working app (and as it turns out later - the backend). The customer came to me with the request to help him, because he is starting developing software. It's a small order, 40$, 1 day delivery for I thought small and easy to do tasks. But the problems arises when I want to complete task 4: the backend is not sending back the data in a correct format. I already told it to the customer 3 or more times. But he didn't understand. Now, I only want to cancel the job. He has got 3 of the 4 tasks done and have got the source code. But the customer does not want to cancel. No I have two questions: 1) Why, really why, do I'm not able to cancel this job from my side even if I know the customer gets 3 of 4 tasks for 0€, I lost time and money. 2) What should I do now? The customer support already told me, that the client is indeed not understandable Greetings