robertlarsen216

Just figured id alert people how it went. Contacted support, spoke with a woman named Joanna who read our messages and reviewed the art and and i ended up getting my money back as Customer support cancelled the whole thing for me 🙂 And to top it off she also reccomended another artist who was both in my budget (with the money back in my balance) and who also valued communication. We had a minor bump right away, but it was just an honest misunderstanding and said person has already sent me two concepts which i have asked for a few minor revisions for and i should have it by today or tomorrow 🙂 Same requirements (but with more examples to avvoid misunderstandings) and complete different logo/concept. Artist actually got what i meant, and was 90% on first draft,lol. SO..It worked out. Both got my money back and spent it on an artist who actually took both me, my design and communication seriously. So all in all it worked out and i am a happy fiverr 😉 Robert in Norway

No. The logo itself would be text/font, BUT i wanted to add a drawing/illusion of a sticker on one of the letters (of which i gave example AND tried to explain several times). Long story but in the late 90`s we had a sticker-thing that we placed around town and i wanted to incorporate that in the logo.

Going to the gym now, but appreciate the advice and will seriously consider it! Thanks alot Mike! Robert in Norway

Aha! I see! I will think about it. Of course i feel in my heart you are right about not settling when you buy and right about how i should have reacted when her "attitude" changed. I did make this original post the second i felt things changed and i guess by the time she got back to me and i realized i was basically not making myself understood i did in fact settle and just wanted to get things over with i guess. I dont know if its worth fighting for me, a part of me just want to be over with it and sort of just accept that it was a fail and "lesson learned" sort of thing. But i will definately think about it. I mean i had goals of using fiverr for stuff so sucks to sort of give up, but then again, i guess im just dissapointed and frustrated and blame myself mostly.. Robert Norway

Well...yes and no. I refferenced the font in one of her example-logoes and tried to explain the difference between that and what i saw in my head and i sent her a drawing of one detail i wanted included (she did include it but i dont think she understood the word "sticker", (as in one of those things you peel off and can stick on surfaces) so she just added what i sent her it seemed. And in my revision i did try to explain once again what i meant both with font and design but she basically ignored it and just changed the colour and angle of font. All in all i think its a combination of language-barrrier and the fact that she didnt feel like talking to me when she started designing, as i imagine it would have been easier to tell her she was on the wrong track if i knew what track she was on sort of thing,lol. I dont know. Robert in Norway

Not sure what BR or TRS is, the rest makes sense. I have probably contacted the wrong people, the thing is though i have absolutely no clue how to do better. I feel like i chose "wisely", the seller had alot of positive reviews, i liked a few of her samples, and when i first contacted her she responded quite well. Before i paid i felt like she knew what i meant, so i felt good about it. The thing is though..i specified in 3 different messages that i valued communication pretty much above all, she basically replied that she understood and respected what i meant. Then the second i had paid she started ignoring me, i asked her about it and she basically asked me to respect that she didnt like to communicate but rather work in peace and that she would contact me when she had a concept ready for revision (or what its called). She did, and granted if i put my will to it she did add the things i said, BUT in a totally different way then i saw in my head. I said i liked that she had added the things i asked for, but that it was totally different style and concept then what i wanted and felt like i paid for, and basically tried to explain that IF she had bothered to discuss with me like i asked her concept would have been different, but if to make what i saw in my head she basically would have to start over, but i offered to find more examples and stuff as it was clear something was lost in translation (im from Norway, she from India or pakistan i think..). She basically just ignored it and asked me to add revision to the concept she had made. I decided (as it felt like a total fail) to just add some changes to her unusable concept to make the best out of it. All in all it was 100% fail and i genuinly feel like i threw £30 out of the window. When we "settled" i just wanted to get things over with to be honest. In the end she did add what i asked in my original message (just obviously in a totally different way and style then i feel like i asked for), She did get the fact that i valued communication, but told me to respect she didnt, and she did send me all the files (which i deleted after i downloaded). SO to sum up, it was fail, and i honestly dont know what else i could have done (apart from not trusting reviews and my gut i mean). As of now i feel like ive tried fiverr and i cant really justify failing again, so plan A right now is either to live without the logo i wanted OR take the time to learn how to do it myself, at least i dont feel like fiverr is for me. Cant really justify trying and failing kind of thing. And i of course havnt taken the time to dispute anything or anything like that. Thanks for all the insight and at least its good to know other peoples thoughts and experiences. Robert in Norway

Very good and detailed answer! Thanks! And that actually answer the genuine question i had. Very good to know! And as far as the deal i did which made me think, looks like it works out, even if the communication isnt what i hoped for, the end-result i think will be quite good:)

Intresting read. my question is that as fiverr is protecting both sides (which is awesome), what happens if the seller and buyer dont agree? talking neither on the project OR solution if it doesnt work out. What can I expect as the buyer? Should i just consider fiverr fail and move on, or should i "fight" thinking theres a chance i get my money back or something? Seems that (because its protecting both sides) theres a whole lot of mutual things going on, and based on experience (not really on fiverr) some bad apples and some people just dont see eye to eye sorta thing. Robert in Norway

I hope i dont have personal reasons for this,lol. But came across some old threads where people have had bad experiences with sellers and basically just lost their money because fiverr dont have a genuin support thing or whatever, and i was just curious what is the thing NOW in 2022. Ive been on fiverr before, but on another account and back then i gave up before i made a deal due to the communication-skills of the people i interacted with. I made a deal this weekend, hope to see or hear something tomorrow, but got me thinking..What if said person/seller dont deliver, as a buyer what can i do? and what can i expect? Basically just want to know, IF this doesnt work out at all, what my options are and what i can expect 😉 Robert from Norway