I had a customer just yesterday use the “I’m not satisfied” on me. I spoken to the client via zoom before starting the project, kept up communication while I was suppose to be on holiday, and did all the revisions asked. She had 2 orders placed with me.
I decided to take Christmas Eve, Christmas, and the day after off since I finished all the work on the 23rd. The buyer requested revisions on Christmas Eve. I told all my clients that I was not available after the 23rd to the 26th. This client starts threatening to cancel on Christmas because I was unavailable to do revisions. So on Monday, I sent client a message reminding her that I will be back on the 27th to do revisions in new orders. She stated that she needed it right away and that she would cancel if I wouldn’t be able to do it.
So I cut my holiday short to get this done, and she still was not satisfied with the work. After the back-and-forth, I decided to grant her a cancellation for both orders. In my message to the reason why I was canceling the order was “suspected fraudulence”. That got her extremely mad however, I did not want to not let (Fiverr) know what I suspected what was going on.
She got so mad that I decided to give her what she wanted, which was canceling the order that she decided to leave one order open to try to leave a horrible review. I brought up the issue to (Fiverr) and I’m having them handle it from there. All I want her to do is canceled the order so I can block her and never have to speak again. She was so exhausting emotionally that I am willing to give up the $100+ and time spent creating the projects.
I don’t believe non-satisfaction without explanation should exist when it comes to canceling. However, some people do lie about what they received so they could get the project done for free.