tksk_nsk

I got more specific information about the system from support. First, about this... Support: "Client satisfaction - Client satisfaction is measured by looking at different information from reviews you received. This includes public ratings and anonymous ones. Sometimes, the private ratings are very different from the public ones. This means that clients may have concerns or issues that haven't been fully addressed, despite what you may have initially thought about their satisfaction." SO they are telling us, that we had private evaluations for X years, I many of us dont had any idea about. Was this information really available from the beginning in a public post? Even if it existed, if it THAT information was going to be used as a metric in the future, it was something that Fiverr had to be constantly reminded to all sellers. Minimum: "Hey, month reminder that clients can leave reviews/feeback to us that you cant see, related to topics like THIS, THIS and THIS (because have no idea what in the heaves Fiverr was asking to my clients for my 100% five star rating gigs get evaluated with 5-7 scores), so becareful because we gonna use it in a future ;)." How can a seller who has been working on Fiverr for years recover from that? Fiverr using THAT information in this way, it can only be understood that they use it to harm us in these new system. It's not fair. Those metrics should be reset or at least that only those from a time period of 1 year are taken into account. Now, things become spicy! Support says THAT ghost information that we never going to know about, but sure is gonna to be use agianst us, do not represent the total score, ok, then regarding the other part of the score, they respond... Support: "Client satisfaction - Client satisfaction is measured... Keep in mind that each Gig’s history is examined to determine an individual score, relative to other freelancers in the same category and price benchmark. Consequently, your Gig's rating is influenced by the performance of other Gigs and sellers. Conflict-free orders - The conflict-free orders key area... Keep in mind that each Gig’s history is examined to determine an individual score, relative to other freelancers in the same category and price benchmark. Consequently, your Gig's rating is influenced by the performance of other Gigs and sellers. Communication - The key area of effective... Keep in mind that each Gig’s history is examined to determine an individual score, relative to other freelancers in the same category and price benchmark. Consequently, your Gig's rating is influenced by the performance of other Gigs and sellers." All here can see it, right? Is like Fiverr's goal is force to all sellers to be equal. Also, due to lack of information, we have to speculate, for me, looks Fiverr are not evaluating circumstances... DELIVERY TIMES At least in the artistic field, I think can be a huge range of times betwen sellers, it depends on the mood and creativity of the each artist, they have their own inspirations times or workflows times... I'm Illustrator, so happens to me too, and also I have something to add... I HAVE AN CONDITION IN MY LEAD HAND. My delivery time is going to be slower compared to other healthy seller. It is impossible for me to compete. At the beginning of any order I always tell my clients that I work slow. It is impossible for me to compete. What about the accessibility principles? :,) Regardless, my clients CHOOSE to work with me. EFFECTIVE COMMUNICATION The native English speakers can express themselves more easily and, therefore, the sale can be completed more quickly. Others, like me, have learned, it takes us a little longer to express ourselves, anyway we have still managed to communicate enough good to deliver a product according to client's wishes BUT if a not-native are compared to native, obviously, stats from natives related to communications skills are gonna to be more satisfactory. REPLY TIMES HOURS Are seller who use Fiverr as a full-time job and others as a part-time job. As a long the sellers respond in a range decided by them self which by the way is an option that even does not exist, this should not be compared, are different ways that sellers decide to time-spent in their gigs due their circunstances. INTERACTION REPLY/DELIVERY TIME I, Only I, worker in my gig products, sometimes I get help from friend, that's all. Now, there are many sellers who really are "studios" and they offer products (of questionable quality) for a very low price and very fast delivery. Of course they have exceptional statistics, they have two-five or more people working at the same time, 24/7, and honestly I don't care at all these groups from third world how are giving their lifes for penies (I can say this because Im also from the third world), but I CARE and it affects me when my service and product are valued taking a mean counting their inhuman statistics. VALUE FOR MONEY -Seller: Hi! I am selling this model drawn with a simple outfit for $XX. -Client: Good! I want it, and I want to add a hat, a rings, some boots, flamed hair and a baby dragon on my shoulder. -Seller: Ok, that add a extra cost. -Client: >:/ -Fiverr: >:/

Gods sakes, what is this disaster... From level 2 to level 1 here too. Order cancellations In two years on Fiverr I have had three cancellations, and two of them I am sure were due to scammers. This platform did not protect me enough from them at that time, anyway I was able to protect myself and made all these users take responsibility for the cancellation verbatim. I wrote to support and proved that each cancellation was not my responsibility. Support agreed with me and removed the negative rate by cancelations from my profile. It is evident that the new system has eliminated that correction. Now, leaving aside that obvious flaw.... Effective communication/Conflict-free orders From the first moment my treatment towards all my clients has been extremely courteous. I spent many hours crafting my gigs to make information short, clear and accurate. I created forms with even much more information only for them. Make sure your pricing is clear and ensure your pricing factors in the time and effort required to complete a quality delivery Any modification to the published price, which is ALMOST ALWAYS IS NECESSARY either due to extra fees or because customers request modifications, is notified in advance to the customer and they are asked whether they agree or not before proceeding with an order. If the customer agrees or not, is their choise. I think you as platform as no longer concerned about whether we, as sellers, add or not. Also, I almost always deliver something better than what I've been paid. "Educate clients on pricing and value" CLIENTS-DON'T-LIKE-READ. Cost A LOT they read even the FAQs or terms, where reasons for price increases can be exhibited. Now, talking about educate... Many times clients do not even know how to buy or do not know the fees that Fiverr added for purchasing. I have had to advise them on the process using my work time, that should be Fiverr's job, not mine. I have 55 reviews, all 5 stars. This translates into a satisfaction rate of 100%. Even with all this, my gigs have been evaluated as 6 and 8. What better service do you want from us? How you can be so cold and evaluate our gigs with metrics that ignore all our effort?

Is not like a "problem", fast delivery is an extra, some clients pay for that, it won't be fair to send it early to whos not.

It has happened to me several times that I have finished orders much earlier than expected, I would like to have an option to charge the delivery and be sent automatically on a set date.