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niktheauthor

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Everything posted by niktheauthor

  1. You know, since about a week or two before you posted this originally, I've had the same problem and gotten the same answers. My response rating fluctuated from 98% to 100% for the last roughly 2 years. Suddenly, over the last month, it started counting a lot of things as ignored messages apparently, and my response rate plummeted to the low 80s. This was without ignoring anything or doing anything different than I have the entire time I've been here. I had marked things as spam such as requests that were against ToS, other sellers trying to get me to hire them, irrelevant messages to my gig, etc. I contacted support once, and I was told I ignored 12 messages, but it would go up in a few days if I kept responding to people. Okay. No fuss. I kept my availability on nonstop and responded to everyone. It went up three points one day, and then promptly plummeted the next. I contacted support again. This one told me two of the messages I ignored. Sure enough, they were people I marked as spam over a week before the first contact with support. I screenshotted my spam inbox, sent a response to support, and I didn't get a comment back. So, I decided I'd try again and respond to anything that was spam first before flagging it. I also responded to every genuine message I got as soon as it came in. A couple ongoing clients had conversations with me, a few of the new messages said "Okay, thanks" if I turned them down or gave them the information they needed to consider an order. Not being the type to just keep talking until they stop, I let them have the last word. All messages accounted for and replied to. The next day, I went from the 86% I'd brought it up to down to 82% without missing any first-contact messages (having only let finished conversations be finished). I am curious as to whether more people will complain about this in the near future for it to be looked into more than just reciting how the response rate is supposed to work and saying "Don't worry. It'll go up if you answer". That's not a knock on anybody. If it's isolated, it makes sense that most would think nothing of it. My only guess is that, for some odd reason, spam flags or letting clients have the last word are in fact impacting some of us. I didn't have this issue until just around the time you did. Either way, I'm not annoying my clients by forcing in a last word over an arbitrary number, and I'd recommend not letting the debacle cause any undue stress. Up your marketing if it begins to affect your overall rating.
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