naggasaki

So I had a case today regarding a buyer wanting to cancel an order due to ordering the wrong thing. I was responsive all the time. The order was not delivered. The time did not run out. Today I'm asking a support rep because all answers are super vague from Fiverr on this topic. And they give me this answer. "To answer your inquiry, please be advised that your buyers rate their overall experience with you, not just the order. As you know, this doesn't have to be related to the fact that the order was wrongly placed." I am so lost with this. Everyone is telling different things currently. What a mess...