leonormiserol
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Posts posted by leonormiserol
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16 hours ago, amberlilyreadin said:
I know a lot of people have had bad experiences since the new level system launched, and I'd like to share mine because I don't see much else like it being discussed. I know people are losing levels left and right, but I was one of the lucky ones. My success score is a 10, the highest you can get, and I'm a level 2 seller. I thought this put me in a safe position, but I've been deeply struggling as well. As far as I can tell, you are given no benefits to being a 10.
My impressions are terrible compared to before the update. I can hardly find my gig in search half the time, which makes me think they changed a lot about how that works, but haven't shared that info with us. We're all left guessing in the dark. I've had only 1 new client this month, and thank goodness a bunch of my repeat buyers showed up. They're the ones keeping my lights on at this point.
I tried promoting my gig for a few weeks, and it made absolutely no difference. Aside from then owing Fiverr money. My income is down overall, and I actually went and got a part time job to make up the difference, because I don't see this changing any time soon. it's unpredictable. I'm miserable because I'm looking for how I can improve, but since I'm already at a score of 10 I'm just given a thumbs up and "You're doing great!" when I'm not.
I'm just feeling very done with this platform. The only reason I'm staying right now is for my returning clients. It is definitely more for them than it is for me. I might give it a couple more months before I decide to leave. Thank you for listening to my rant, for whoever reads this.
Me too in the same boat.
With the new system I dropped to a score of 4. Now some time later I already have a 10 in my concert. But that didn't help my impressions, they're still terrible. The promoted gigs don't help much either.-
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3 hours ago, designwithcalm said:
I wonder where the orders are going then? Or there has been a drastic downfall in the number of buyers on Fiverr.
I think the problem is how Fiverr shows us buyers.
If you look, the sellers on the first page take up the majority of the orders. With absurd delivery times, which at first glance makes you realize that they are not people but "agencies". This has always happened, only now with a drop in buyers it affects the rest of us more.-
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Mysteriously my success score changed from 4 to 5. But it should have gone up to 9. And yet I'm still level 0. But with a score of 9 I should be at level 2.
The invisible hand of "transparency" is doing its thing.
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2 hours ago, dereck_s said:
I'm officially a level 0 seller (says "new seller" on mobile) now after 11 years and the only strong negative impact on my success score 4 is cancellations. I went line by line over my cancellations and I could find only 2 cancellations in the last 2 years that didn't say it wouldn't affect me "resolution center" or was fixed by CS.
Only 2 so either I'm getting screwed by something I'm not told about or resolution center white listed cancellations have a negative effect despite them saying clearly they do not.
I'm in the same boat, colleague. Level 0, with the gig marked with high negative impact due to cancellations, when I've only had 2 cancellations in the last 2 years.
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50 minutes ago, williambryan392 said:
Ever been to a restaurant and told the waiter everything was great when in fact it wasn’t? I know I have. I dont want the hassle of making the negativity public, but if I could tell them secretly what I thought with no consequence or awkwardness then maybe I would.
I understand what you're saying, but that's exactly the point.
I can tell my companion that the food was not that good, however I tell the waiter that everything was fine, just so as not to bother him.That private review is not going to affect the restaurant's sales, it is not going to have consequences. If I get a private survey about the restaurant I will probably expose the points that I did not like. That doesn't mean it's a bad restaurant, otherwise I would expose it publicly in a review. And I bet you that they will use that data to improve their quality.
But in this case they don't give us the tools to know where we are failing, there are only terms like "improvement in communication" or "customer satisfaction." But that is very ambiguous and we cannot improve with so little information.
I'm not saying that they give us all the information from the client's private review, but surely they can do something so that we know where we failed and how to improve it, and that is up to each one of us.
There are many ways to look at this private reviews, maybe I'm wrong but it seems to me that they can improve it.
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24 minutes ago, williambryan392 said:
But for some sellers to be surprised that private reviews impact your standing... really? That's a surprise? That was my point in that particular comment.
For me and for many it is a surprise, since most orders are completed with 5 stars, tips and good reviews. That is the point. How can we know that something is wrong in our relationship with the client if all we know is that he is in love with our work?
So the answer is yes, it is a surprise to many.-
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6 minutes ago, greggidneyvo said:
How is this even possible when all my clients use the Star system?
If it's a negative, why are my scores above the criteria of 7??I have ZERO complaints from my customers, yet, somehow these are showing a "Negative Impact"
How?
Why?
What are the Fiverr gurus using to measure these?
Both of these have 5-Star ratings ACROSS THE BOARD without a single NEGATIVE review.
What sort of game is this?
They will tell you that it is because of the private review system. Where your clients spoke badly about you despite leaving 5 stars and a super enthusiastic review.
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7 hours ago, leonormiserol said:
So the system really isn't working.
Now I have 8 at one of my concerts (from 3 days ago) and another with --. And I'm still at level 0. It seems to me that someone forgot to put a screw in and the machinery was left loose.
So according to the app I am officially a new level 0 seller. And I wonder, when will this come into operation?
Some things work, others don't. We're fixing things along the way. If this were a sale to a customer I'm sure they would be very unhappy.-
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4 minutes ago, emmaki said:
But then you wouldn't be working on Fiverr and you'd never see this advice...
Well that depends, because maybe a new timeline will be created from that moment on. It all depends on the movie or series on which we base these events.
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I just received an email from fiverr saying that the changes are already being implemented, but strangely I can't upload the image.
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4 minutes ago, hzsmith said:
Same here. Can't wait for the 1970 evaluation 😍
I have an evaluation a year before, I'll let you know how it went in 1969.
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The dev in charge of the changes at this time.
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1 minute ago, donnovan86 said:
From what was mentioned, even if you lose your level you can still have Seller Plus. The change is only for new sellers, they have to reach a certain level to qualify. But if you already pay for the service, you can go ahead and continue paying.
Thanks, I didn't know this. Where can I read about that
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19 minutes ago, Alex.M said:
Has anyone else received a strange message from his SM lately? I received one last night where I was informed that he's not going to be available for the next 2 weeks due to personal reasons.
This time I did not receive any message of absence. But almost a week ago she responds to my messages 😕 and taking into account that it is my last day with this service (because they degraded me at level 0) I expected some answers.
I correct myself. From March 6 I do not receive a response from her. I hope she is well, normally when she could not answer I received a message of absence from her. But this time not.
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So the system really isn't working.
Now I have 8 at one of my concerts (from 3 days ago) and another with --. And I'm still at level 0. It seems to me that someone forgot to put a screw in and the machinery was left loose.
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6 hours ago, prodigy80 said:
get a real job.
11 minutes ago, Alex.M said:but not on your account it seems 🙂 unless you have multiple accounts perhaps
Maybe he just has the account for fun, since he doesn't consider it a real job. We will continue to "play" with our "clients"
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2 hours ago, prodigy80 said:
get a real job.
🤔
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8 hours ago, donnovan86 said:
I see you had a 3 star review recently and that might have come with a bad private review as well, in fact most likely. That certainly plummets sales especially for someone that has a low sales volume. So I don't think that in your case it has to do with the review system, it's more due to that customer most likely leaving a bad review privately.
And yet it is unfair that one negative private or public review affects the success score more than 10 positive ones. That's another thing we don't know but it feels that way in the impressions of the gig.
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1 minute ago, cucinavivace said:
He specifically said "not the success score." He's asking about the public rating.
Haha you're right. My brain completely skipped that line.
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Just now, cucinavivace said:
Public ratings stay on your profile permanently whether you delete the gig or not.It seems to me that he is referring to the success score. It is different from public scoring.
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1 hour ago, nickkold said:
Does anyone know or have experimented with pausing or deleting a gig to improve your overall review rating? Profile rating, that is (not the success score) or is it confirmed that this can only be changed by future reviews?
You may find conflicting answers to these questions.
First of all, what CS and the forum moderators say has been contradicted on several occasions.
Then I have seen several colleagues who say they have paused or deleted their concerts without having had any changes to their score.
Then others say that it did change a little.
And yet, it is a double-edged sword. For example, I have my best-selling concert in 4. Where I constantly receive orders.
Then I have another one with a score of 8. But in this one I barely receive orders.
It means that if I pause at 4 and maintain 8 I will have a very nice LEVEL 2 but I will not receive orders. I know my answer didn't help you at all, it's just an example of how we're all confused about Fiverr transparency.-
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I don't see transparency here anyway, since buyers' private ratings will affect public metrics.
And fiverr doesn't even give us a weekly summary anonymous, of the private reviews received. If they "want us to improve" they have to show us "where we are failing."-
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37 minutes ago, carineb said:
I don't know what Fiverr has or doesn't have. I'm only talking about the analysis I do myself on my gigs and those of my competitors with visible data.
Attached is an excerpt of my table. (Dissatisfied = 1, 2, 3 stars)
It's difficult to choose among all these 5.0 great sellers! As soon as we add a decimal and the rate of dissatisfied clients, we see things differently... and it reduces the number of great sellers!
With these data, Fiverr has everything needed to facilitate client decision-making. Fiverr only needs to find how to present it in an understandable manner.
And the big advantage: it's 100% TRANSPARENT! ✅
No need to invent ratings by using invisible data that no seller understands and that doesn't even help us identify what the problems are.
Although other metrics could be added to this, such as:
How much was paid for each order and number of completed orders from the seller.-
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CANCELLING COMPLETE ORDER
in Questions
Posted · Edited by leonormiserol
@ana_tomy
I have a question.
Doesn't what you mention go against the ToS?