liviucostache

Yes, it seems that if someone says that he just don't like how the order was made, no one from CS checks if the seller made exactly what the customer ordered, and the best evidence for this was that the site did not could be verified and compared to the order because it displays a maintenance page, even if in the backend the site is completed and fully functional for logged in users. Those who use WordPress, know what I'm talking about here. Having a daily step by step communication with the buyer, related to his requests along with my striving acomplish all of them and more than initial order, then canceling the order, few hours before delivery, changing the website password and keeping everything I have worked on without paying, seems right to you ? I am just curious about your behavior as a customer.

Yes, customer support canceled this order. However, the customer can say anything to be able to cancel the order. The fact is that I worked for a month for nothing, the client changed the password and kept my work, without paying just few hours before delivery. Not to mention that he offended and insulted me. I am extremely disappointed!

This already seems like a lottery, we will only be paid if the client is in good faith and want to. Even if we did our job properly, the customer can say that he doesn't like it or can invoke any other reason to cancel the order. Not to mention that in my case, he took all the work, changed the password and canceled the order. And what does Fiverr do in this situation? Absolutely nothing, sorry to say it.

Hi everyone! I received an email that an order of $413 was cancelled by the buyer. Although in the email is a link that is supposed to show the reason for this cancellation, it does not work, it does not lead anywhere. However, I have been working hard for more than a month for a very difficult customer, I have all proofs that the site is 99% complete! I had an extremely difficult customer who offended and insulted me, that also wanted to cancel the order 2 days before the deadline, two weeks ago, changing the password with the intention of keeping my work without paying! I barely got him to let me finish the job. Even now I don't know if I'm dealing with a scammer or an extremely difficult customer. Beyond the money lost and time lost, the most frustrating thing is that this cancelled order will have a negative impact here on Fiverr completion rate! So far I only have positive ratings, all my clients have been extremely happy with my work! Few hours ago I got a message from this customer, that saying he doesn't need my work anymore, just like that! Even though he saved all my one month work, everything, the WordPress theme used, all the changes in the code in child theme, content added and all the other settings and configurations. Also, the customer service response didn't help me either, they said something generic like sometimes cancellation can't be avoided, suggesting me to talk to the customer before delivering the order and make sure everything meets the customer's requirements. Of course I talked to the customer a lot, before I released the order and afterwards. But the customer cancel the order exactly one day before delivery, without even asking for any revision!! I find it hard to believe that any new customer, especially a new one without history and reviews on Fiverr, can ask for cancellation of the order under any pretext, exactly one day before delivery and Fiverr allows this! I really can't believe this!