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vovkaslovesnyy

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Posts posted by vovkaslovesnyy

    Is Account Verification using Credit Card info legit?

    in Questions

    Posted · Edited by vovkaslovesnyy

    18 minutes ago, leandrals said:

    has anyone else been asked to verify using a credit card?

    These are scammers. They send QR-codes and want to steal your card info. 

    Fiverr doesn't need your card for verification. 

    **It would be great from Fiverr's side to solve it since this thing continue to be heard for quite a while**

    • Like 4
    • Up 2

    Who Is Planning to Cancel Seller Plus Premium Ahead of the Price Increase?

    in Lounge

    Posted · Edited by vovkaslovesnyy

    I think it's reasonable. I also suggest using it as a paywall and making the platform paid-only (don't kill me 😁).

    Two of my three previous managers were brilliant, and my current manager is always there when I need some help (she is more than brilliant 😅).

    I know it's not the case for many sellers, but such an increase in price may decrease the overall load on managers. 

     

    Potato... cow... milk... Now I want to eat! 🤣

    31e42m.jpg.1bd683645e797cfb0b8f6f9e6a5f4e5e.jpg

    • Like 5
    • Up 3

    Down to 4.9 Stars for No Reason?

    in Lounge

    Posted · Edited by vovkaslovesnyy

    I haven't seen it yet (I'm also 4.9 now), but I am sure it's the result of this:

    Quote

    As previously mentioned, we're currently testing adjustments to the public rating score calculation, which may impact your public rating score in the coming weeks.

    The new public score calculation incorporates historical private feedback, aiming to reflect client feedback more holistically and enhance the reliability of ratings as a decision-making tool.

    And this 😁

    Quote

    We’re committed to your success and we’re working diligently to ensure your experience on Fiverr remains rewarding and equitable. We believe these adjustments will allow for a more accurate assessment of your deliveries and projects. We appreciate your dedication and cooperation as we work to make Fiverr better for all.

    • Like 15
    • Up 1

    Official feedback thread re: the new leveling system

    in Fiverr.com Feedback

    Posted · Edited by vovkaslovesnyy

    27 minutes ago, melanielm said:

    Thank you, Frank. I was a bit upset seeing that thread closed after another nontransparent 'explanation'.

    In the spirit of transparency and doing our best to keep fostering an environment of open communication and collaboration, we are going to be silent for 5 days, give you another canned response, answer no single question, and close the thread. 

    • Like 56
    • Haha 5
    • Up 9
    • Thanks 1

    Update: Addressing new level system questions and feedback

    in News From the Product Team

    Posted · Edited by vovkaslovesnyy

    1 hour ago, donnovan86 said:

    Yes, it's been like that for a while. They can't cancel the order without the buyer accepting it first. I had people place orders for stuff I don't cover, and I went to customer support, then still had to wait until either the person canceled or the order canceled automatically due to a lack of reply.

    Recently, I had a customer, who wanted me to make a transcript of a complex audio and use it on another website to pass their internal exam and work as a transriber. So, I make a transcript, and my customer passes the exam to earn money.

    Customer Support refused to cancel it on their end while telling me:

    Quote

    "In case you believe the buyer's requirements may violate a third party's guidelines, you are welcome to reject working on such an order so feel free to send the buyer a cancelation request."

    I believe I can fly... I believe I can touch the sky 😄 

    BRqLf3tCQAEJYak.jpg.a01bcaef569220259e30a14d0a56752c.jpg

    Sorry!

    A year ago, I had an order with a lof of manuals on how to hack bank accounts by implementing malware into regular apps, creating bots to steal data, and so on. This is their reply:

    Quote

    Seeing that your Gig offers translating texts, you are allowed to perform those translations if you would like since a translation service is allowed on Fiverr.

    No comments here 🤪

    Now, with the implementation of the Success Score, I don't really see a reason to contact them with these issues. In all situations, you have to cancel it via the resolution center. 

    • Like 6
    • Up 3

    Update: Addressing new level system questions and feedback

    in News From the Product Team

    Posted · Edited by vovkaslovesnyy

    16 minutes ago, karlaofficial said:

    How can two orders that were never started and have sat for 6 months-1 year under “waiting for details” affect my success score if deleted?!  😩

    No worries! They will silently delete them one day 😄

    You can notice it only in the app, where the number of canceled orders is shown. 

    I had 6 orders hanging there for years, and this January, four of them disappeared while killing my views and impressions (I also had 3 orders canceled because they contained academic stuff, so it was a great combination 😁)

    0_woCghCV6Lp9gS3f7.jpg.77bcff8c65711a129d554416af0ef382.jpg

    • Like 8
    • Up 3

    Update: Addressing new level system questions and feedback

    in News From the Product Team

    Posted · Edited by vovkaslovesnyy

    1 hour ago, emmaki said:

    This is Fiverr's listening style: 

    I've noticed two interesting things. 

    By introducing these updates, they did two things:

    1. They've finally brought some action to this forum, and it really looks like a community (I think it's the first time I see a lot of traction here since the moment when they killed the good old forum (Where's misscrystal?! 😄). Then it took almost a year to make it work (even now, it logs me out once a while with no reason). All previous attempts to "hire" sellers to write long (and boring) articles failed (I remember at least three of them). 

    2. This moment could be used to finally establish a connection with sellers (look at other communities, where you can always talk to a representative of the company). Talk to them, even by accepting that nothing will change and providing information. Instead of that, they hunker down and leave sellers on their own 🧐.

    • Like 13
    • Up 2

    Update: Addressing new level system questions and feedback

    in News From the Product Team

    Posted · Edited by vovkaslovesnyy

    17 minutes ago, rehman_b said:

    I have 5 star rating on communication and here it is showing a negative impact🫤

     

    It basically means the following: 

    - When a buyer places an order, you need to send a long message explaining how happy you are to work with them. 

    - In 1-2 days, you need to send one more message telling that you are working on their task and that you are happy!

    - Now, it's time for a long delivery message. (Are you still happy?!)

    - Finally, you need to thank them for constant business and ask for an honest review (that will make you happy 😁).

    Don't forget to add a lot of words, which will trigger AI (collaboration, deadline, experience, etc.)

    I know, it's not needed in many cases, but your repeat buyer score and communication score won't grow without these absurd messages (by absurd, I mean that if I have a translation task that was discussed in detail, there's no need for these messages). 

    This is what your customer sees, sooooo...

    2024-02-17_10-58-14.png.b12f1ce9cff8e305fb96f4268107f23f.png

     

    At the same time, I understand the idea. Whenever I place an order, I get nothing or "Thanks for order..." in 90% of cases.

    • Like 5
    • Haha 3
    • Up 1

    Important Updates: Level System (now live!) and Ratings & Reviews (testing changes)

    in News From the Product Team

    Posted · Edited by vovkaslovesnyy

    45 minutes ago, emmaki said:

    Given that we're currently on a 30-day probation period, my guess is that this might be a case of the Emperor's New Clothes; i.e. the probation period is 30 days, so your demotion is delayed for a month.

    It really is (It's a Grace!! period 😁)

    Quote

    Can I move down to a lower level?

    Yes. If any of your top row metrics (success score, rating, response rate) fall below the required criteria for your current level, you will enter a grace period of 30 days. If you are unable to improve your stats during that time, you will move down to the level corresponding with your metrics.

    • Like 5

    I'll be honest, I feel abused and discarded.

    in Lounge

    Posted · Edited by vovkaslovesnyy

    3 hours ago, jonbaas said:

    Why am I being penalized for metrics that I cannot/could not control?

    What makes me furious is that it's all served under a sauce of "transparency, relieving the pressure, accurately reflecting performance, setting better expectations", unicorns, and fairy dust 🧚‍♀️🦄.

    They don't answer any relevant questions ("Your call is very important to us! Please wait for an eternity").

    At the same time, it can be seen that many official representatives read all these messages. 

    They want people to write "I am so happy and excited with this new system! I want to sing from happiness!!!"

    In fact, they basically removed all clear stats and implemented a system, which makes it impossible to understand what to do. 

    2 hours ago, priyank_mod said:

    and seeking help from your Success Manager will help.

    I am in touch with my SM, and they seem to have the same state of shock that we do. 

    On a positive note, I was told that they are trying to find a way to solve the issue of orders canceled by CS (Maybe it will be another cover-up to hide the real state of things). 

     

    I have good indicators as of now, but the entire approach is disgusting and it stinks...

    When I read this, my chair starts to burn 😁

    Quote

    Additionally, we will test a new calculation method for public ratings that incorporates historical private feedback, aiming to reflect client feedback more holistically and enhance the reliability of ratings as a decision-making tool. This adjustment may lead to a change in public rating scores platform-wide. 

    • Like 15
    • Up 5
    • Thanks 1

    Important Updates: Level System (now live!) and Ratings & Reviews (testing changes)

    in News From the Product Team

    Posted · Edited by vovkaslovesnyy

    9 minutes ago, ahsansuhaib said:

    I reached level 1 after the new update, and it's displayed on my profile dashboard.

    Sometimes, it's great to read the first post.

    You will have your level from the previous system until March 14. 

    If you have completed all the requirements within the old system, you will be promoted tomorrow (on the 15th day, as it happened for several years). 

    New system will be used starting from MARCH 14.  

    50 minutes ago, zerlina84 said:

    I wish there was a 'rolling eyes' emoji to react to posts.

    We can use "Congrats!" since there are no other options 😅

    • Like 18
    • Haha 3
    • Up 3

    Important Updates: Level System (now live!) and Ratings & Reviews (testing changes)

    in News From the Product Team

    Posted · Edited by vovkaslovesnyy

    6 minutes ago, katakatica said:

    I'm still waiting for judgement (lol)

    Do you see anything here? https://www.fiverr.com/seller/levels (it's now called the Achievements page 😁)

    6 minutes ago, katakatica said:

    I have a lot of gigs, some of which rarely sell because they are quite niche.

    I was afraid of that too, but those gigs have 10, even though I rarely have customers choosing them, so it seems to be fine for now. 

    • Like 29
    • Thanks 2
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