Hello. I am having a problem with a certain client. I run a rap group that sells opens, which are open spots on our songs and the people who purchases the gig can get themselves a credit in one of our songs.
I had a client buy this option from me, and we went through everything where I made him a beat, recorded my vocals, and then received his vocals and mixed and mastered everything together. The song was complete, and I sent him the final copy of the file. He stated his satisfaction. He mentioned that it 'sounded sick' and that we 'killed it'. I uploaded the song and everything to YouTube and was just waiting for the Spotify upload to process before I did the final delivery.
I noticed the YouTube like ratio was very high compared to what we would usually get, so I simply asked him if those likes were real or not. All he had to do was say no, but all of a sudden he starts acting very aggressive and tries cancelling the order because I was 'accusing' him of botting and being disrespectful. He started insulting me and implied that I was a racist, saying "Would you ask a white artist you were working with that?" I tried to explain that we had already done 99% of the work and now it was just the matter of waiting a few days for the upload to process. He then calls me 'broke as hell' for not cancelling the order and giving him a refund. He threatened to sue me if I didn't give him the money back and take down the song.
He claimed that we were SCAMMING him even though he CLEARLY said that he was satisfied with the song and how it came out. The only reason he began to lash out and ask for a refund was because of one question where we just asked about the source of the likes. I already sent a ticket to support about this but I heard they aren't that good at responding so I thought I would ask for help here.