Hi everyone.
I received an order on the verge of a weekend trip, so I told the buyer that I couldn't deliver on time and asked him what was his deadline. He didn't answer. Then I asked for a delivery time extension. He didn't answer to it so it was automatically rejected. The time was completed and my order appeared as LATE. Then I asked to cancel the order because of all of the above. Then came evaluation time and my delivery time average is already lowered. Afer that, he cancelled the order and he messaged me apologizing for not responding my messages and request. I told him that because of my apparently lowered rating, it would cost him a little extra if he ordered again, and I asked him when did he need this job done. I considered leaving him a low rating because of this, but two days later (one hour ago) he has messaged me again apologizing for the delay, he told me we have time for this and asked me if he shall re-send the order again.
My questions are:
1. Has this already affected me negatively?
2. If so, is it ok to send him a custom order for a higher price than the original order, honoring my promise of an extra cost? I don't think it's fair to simply forget it and tell him to re-order.
3. Obviously I don't want to lose this job and this buyer (this is a new buyer), so I've discarded the idea of a leaving a low rating on him. What do you think?
Thank you!