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riazza

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  1. Hi Thanks for your message... I did miss some messages but they were not asking for a response and thats when i noticed I went from 5 to 7. A few days ago I went to 5 and then I went to 7 hrs and I have been responding to everything including with a 'Thanks' and Your welcome' and it still at 7 hours I wouldn't want buyers with a quick turnaround to think I spend 7 hours replying when I dont! Thanks
  2. Hi Guys My Inbox response time has gone from 1 hr and is now switching between 5hr and 7hr. I think this is because I haven't replied to messages from some buyers. The reason for not replying is because a response isn't needed. e.g. If a buyer says 'thanks' or 'great' or 'ok' Do I need to respond to this? It seems strange to respond when not needed. How does this work. Do I just give a thumbs up emoji every time? Thanks
  3. Hi Guys A buyer has ordered a writing service from me but he hasn't submitted the requirements. It's been 8 days. I have messaged and he has been online during that period with no answer. (the time clock hasn't started (see attachment) Does this effect my response time and rate? Thanks
  4. riazza

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    Hello Is there a way to mark my profile as 'away' for a day or so that if I don't respond to any messages it doesn't effect my inbox response rate? I see some people with a snooze icon next to their profile name. What does that indicate? Thanks
  5. Hi If a customer makes a purchase the clock starts ticking. If I have agreed with them that I can start work 2 days after the purchase and they agree to it can I delay the order? Or do I have to extend the delivery time and then get the customer to accept it? Thanks
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