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Lena

Fiverr Staff
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  1. Hi Lena I hope you are fine, my account is flagged due to location inconsistencies, This is a glitch in the level update system, I don't use any VPN and never traveled outside the country, how to get rid of this allegation, kindly help us in this situation, we are the victims without doing anything wrong, Customer support is not replying and put our requests into the solved status without doing anything, whenever they replied they use automated replies, How we took our account back into the normal, Kindly help us

    1. Lena

      Lena

      Hello saad_naeem12,

      Thank you for contacting me.

      I can see that you are in contact with our Customer support and that they already explained the reason why your account is flagged. Your ticket is currently on hold. Please be patient and wait for Customer Support to reach out to you.

      Thank you for your understanding. 

  2. Dear @Lena 

     

    Dear Lena thanks a million for your kind consideration and taking the time to respond, i am really grateful to you.

     

    you reopened my ticket #11148892.

     

    i got the answer again that was    ""It appears that you have a connection to another account that was disabled due to a violation of our policies, which is why your participation in Fiverr's level system is permanently restricted.""

     

    Actually, then i again replied to this above message and customer support marked it SOLVED automatically. 

     

    that is my point as i got a response at first from customer support at my ticket stating that there is LOCATION INCONSISTENCY , i am ready to give all proofs, my home internet bill , my home other bills, my id card , my office bills for internet, my office address  and all that and my mobile details etc, (i changed my home internet approx 2 months ago as i switched to fibre from other internet connection and i never travelled outside country in fact i dont have my passport created yet which is neccessary to travel outside country.

     

    now comming towards the CONNECTION WITH ANY OTHER ACCOUNT, i wrote to support on saturday that i do  not have any other account myself and even in my circle, i have a team of 4 designers who are working with my me in my office from last 3 to 4 years they all including me know about the second account policy is just like a death for all of us, as we all will be BAN, so they have never created the account and i myself know very well about this and i do not have any connection with any other account. 

     

    i do not have any active warning right now or even in the past years i never got any warning related to any of TOS , you can cross check i am sure , why would i do this severe violation when i clearly know the results of doing so . please be kind with me and consider this a humble request from me and my team .

     

    i always trust customer support responses i saw you respond very dedicatedly here i trust this issue will be resolved its just matter of my life believe me i cant sleep from last many nights as i have a great hardwork and effort behind all this and i have only one account i can never think about creating a second or had a relation with any other account. thats the reason i am litelly just begging from you guys to see this matter please.

     

    here in my plaza where there is my office, there are many offices who even do freelancing i even dont know who is working at fiverr. 

     

    i am attaching a few screenshoots showing my warning status as you can see i do not have any active warning right now or even in past as well.

     

    please co-operate with me there must be some misunderstanding please consider my request do no exclude me from this race. as after investing and spending so much time and efforts here at fiverr , fiverr is just like life to me.

     

    i will look forward to your kind response and i am ready to give proof if needed.

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    No Active Violation.png

     

    1. Lena

      Lena

      Hello @mehboobahmed6821 

      We understand this may be disappointing for you. On the Forum, we are not able to provide answers to all Fiverr account-specific questions. These account flags are only able to be addressed by our Customer Support team, or if applicable, your Customer Success Manager. If you are not satisfied with the explanation provided by our Customer Support, please reach out to your Success Manager.

      Thank you.

    2. (See 1 other reply to this status update)

  3. Hi @Lena, I hope you are well, I need to ask one thing. I have submitted my request to Customer Support on Wednesday 7:36 A.M (IST) but have not yet received any response from their side? Are there any issues going on or does it usually take this much time? Can you please let me know? 

    Thanks

    Belivediligent

    1. Lena

      Lena

      Hey @believediligent 

      Thank you for contacting me.

      It usually doesn't take this much time for our Customer Report to reply, but we have been experiencing a huge amount of inquiries lately. That is why there might be a slight delay in their response.

      We are sorry for the delay and we appreciate your patience and understanding.

      Thank you. 

  4. Dear @Lena

     

    My support ticket is #11148892

    Could you please be kind and see my support request?

    i will really be greatful to you as i am really in a great stress right now i believe My account was flagged by mistake .

    First of all, i am really very sorry for this long message but believe me i dont have any other option than requesting and eleborating my concerns and case.


    Secondly, i am working with great dedication at fiverr from more than last 4 years till now, a few days back MY ACCOUNT GOT FLAGGED, i wrote to support and i got the answer there is location inconsistency issues, i am really sorry for that if it is the issue, but believe me i have my office approx 15KM away from my home and my fiverr account is logged in at two of laptops at my office and at the same time my fiverr account is logged in at my mobile device as well via fiverr app and i use two wifi networks (one at home and one at office)  and one cellular 4G internet at my mobile phone 24 hours. 

    i travel very occasionally within city or even outside city but never went outside country. 

    i never violated any TOS or did any violation or never got a single warning in my whole carrer at fiverr you can cross check even, i never even thought about violating any TOS, i have more than 4 years hard work behind my account current status. so why would i do that?

    i have completed 1856 jobs so far at fiverr, with 1345 clients at fiverr and i have 1126 reviews on my profile and 95% are 5 stars ratings and 3 to 4% are 4.7 to 4 stars,  even do not have a single 1 star rating at my profile.

    my job completion rate is 100%. my response rate is 100% ,on time delivery is 100%, never delayed a single order from my side even if i have NATIONAL HOLIDAYS here in my country i stil do work and even on sundays as well, even got 9 success score out of 10,  there are really a very few cancellations a few of them are ORDERS PLACED BY MISTAKE FROM CLIENT and we cancelled via support.

    i am attaching even screen shots of my account and stats for your kind review. 

    i reply to all clients immediately and i have countless sleepless nights behind this as you can cross check i daily respond to my clients and acknowledge their messages immediately does not matter its 1am at my side or 3am at my side i do respond immediately and do not sleep before 1 to 2am as i know i have clients to respond and i sleep in pints, how i can even imagine after all this hardwork i will do any violation  and bear all this pain after doing any violation? i can not even think about this its more than life in prison to me,

    i request you humbly , kindly consider my request and if there is any unintentional violation kindly let me know i will immediately obey what you will say . please consider my request and allow me to work here as i have my whole setup which is solely dependent at my work on this platform.

    i always worked hard and tried to satisfy each and every client as my all stats are witness on this statement.

    i am really very sorry for the inconvenience please give me one chance and kindly just let me know the exact issue and i will never ever repeat that its my promise and humble request to you as i have a whole team and at this point we all are really worried from last one week, please be patient with us and consider our request.

    i am really very hopeful and will look forward to your kind response in this regard.

    i am attaching a few screenshoots of my account for your kind consideration.

    Thanks a heap for taking the time to read out all my scenario.

    Regards
     

     

    New Matrics.png

    1. Lena

      Lena

      Hello @mehboobahmed6821 

      Please be informed that our Customer Support will reach out to you in your ticket #11148892.

      We appreciate your patience on this matter. 

  5. Hi @Lena I hope you are well, my gig was denied due to the Image Issues, as for the gig images I think to replace that with my works which are better and detailed, so i have uploaded that on the gig profile but after few minutes my gig was get denied and down. I have contacted customer care and also shared the Order Number of each image, does my gig will get re-activated or not?

     

    1. Lena

      Lena

      Hello @believediligent 

      Thank you for reaching out.

      Whether your Gig will be reactivated or not, is not something I can tell you. That decision is not mine to make. That is done by our dedicated team and please be advised that we don't have an insight into the review.

      Thanks. 

  6. Why not approved my seller profile?

    1. Lena

      Lena

      Hello @nazmul_16124 

      Thank you for contacting me.

      We recognize how important it is to you to become a Freelancer and thank you for your interest in our platform. If your request was reviewed and not approved, please kindly note that we can’t change this decision. For further information, please contact our Customer Support.

      You are welcome to continue using Fiverr as a Buyer.

      We appreciate your understanding. 

      Thank you. 

  7. Hello,

    I have perfectly completed my seller profile & published a gig but why this happened, please help.

    We cannot approve your seller profile

    1. Lena

      Lena

      Hello @zaber_bhuiyan 

      We recognize how important it is to you to become a Freelancer and thank you for your interest in our platform. If your request was reviewed and not approved, please kindly note that we can’t change this decision. You are welcome to continue using Fiverr as a Buyer.

      We appreciate your understanding. 

  8. Hi Lena! Just wanted to thank you for all your help on the threads I called you over to! You are awesome! 🤩

    1. Lena

      Lena

      Hi @vickieito

      Thank you so much for your kind words! 🥰

      I am here for this amazing community and it is my pleasure to help! I would also like to thank you for your help as well. I appreciate you very much!

      Have an amazing day! 🍀

  9. I have to be more careful about how I spend my posts for the day:

    image.thumb.png.274ee462834145dd0de843e3582daad7.png

    1. Lena

      Lena

      Hi @vickieito

      As you know, that is set automatically for all the users. The good news is that I have removed all the trigger words I have added recently due to the most recent spam wave. Your posts shouldn't get flagged anymore. 

      If there is anything else I can help you with, please feel free to contact me. 

    2. (See 3 other replies to this status update)

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