Again, don't you think people can read? If my score is 9 because of seller satisfaction and I have had a 5.0 star rating on 98 of my jobs in the past two years, how do I know who wasn't satisfied? What customer wasn't satisfied? This is why people are complaining. The importance of ratings is to know what went wrong and why. You can't tell me my area of improvement is customer satisfaction and also show me that my customers gave me 5 stars. Please quit "masplaining" for them. They got it wrong with this sh*t. About the private ratings , why are they doing that too? "Beyond Exceptional" is not a rating anyone will give except you go above and beyond. Why must I go above and beyond when I do just fine? Eventually, that also drops your score. I am a top-level seller who has had a 5.0 star rating since 2019, and my current rating leaves me in TRS, but I can see this blowing up any moment. It isn't a simple "improve on what was highlighted as negative" thing. Do you think it is? People can see how messed up it is already, and instead of saying, "They explained it well," when really all they've done is hide a lot of things yet wave the flag of transparency, please keep reading the comments.