roxana_nesfintu

Hi guys, some days ago a buyer contacted me regarding one of my gig, I have an automatic message welcoming the buyer but I'm well aware you should still reply. Indeed 29min later I wanted to reply but buyer already blocked me by then (without any reason). At the bottom of the chat Fiverr message says " xxxxxxxx can no longer be contacted. This will not affect your response rate" OK Fine! Today I casually see my response rate dropped to 96% (huh?) That was the only message I didn't reply to and when I checked the conversation the buyer did unblocked me. This is so damn unfair and Fiverr should not allow this, this is not the first time happening to my account that someone contacted me and blocked me right away and I have a feeling that these "buyers" operate on purpose to drop sellers response rates. Did anyone else have this experience? Did you solve with CS?

Yes of course, there are several ways to do that: - "I would love to work on your project but at the moment I have very limited time and I can't take other orders, but thank you for your interest" - "I checked your project but I'm not sure if I have the capabilities to deliver a satisfactory result, therefore I prefer to not take this order" - "I'm sorry but unfortunately I do not provide this type of service..........." (here you must find something specific that you won't do, each case a different story) - Or if you find a very impolite person just leave the conversation at some point. No I don't have "request to order", but that happens very rarely in my case, 90% of my clients always contact me first, so with automatic orders you just have to deal with and ask as much as you can in this case.

I'm the picky seller. 👋 Due to past experiences with very confused, unresponsive or arrogant buyers I made sure to become the one who choses the buyers to work with and not vice versa (thankfully happens very rarely to have clients who place orders without discussing before, maybe 2-3 times per year). After this update I will surely increase my selection even more. If the client: - is not 100% clear about what he/she wants, and very detailed about the requirements - doesn't display 100% politeness and education in communication - keeps me chatting for days and days before placing an order - doesn't seem to know the field and how things work - doesn't have experience - is unresponsive and doesn't reply fast or to all my questions -doesn't know how the platform works then I definitely want to have nothing to deal with them. These might seem basic requirements to start an order but sometimes I'm still patient and tolerate buyers who are a bit impolite or buyers who are nice but unexperienced, well... from now on all these buyers won't be accepted anymore, just as extra caution. I'm more than happy to end up with half of the orders I have now. My peace of mind comes first! 🤗

Hi guys, I delivered an order and after 1 day I received a notification that the buyer extended his review period by 1 day, and he did this by himself. I have never seen this notification before and didn't know the buyers are able to do that, is this a new feature for buyers that they can extend the review period as they wish?

Ok but in all this have you provided evidence to the CS that the design and project was indeed done by you? I don't know, original files, work in progress ecc.. Have you?

I dont think you understood how response rate is calculated. Is not based on the amount of chats you replied from the total you have in your inbox, but instead is based on your responses over the past 60days. This means if you had 100people contacting you till today and to one you didn't reply in the allowed time frame (I think 24h) your rate will drop by 1% so will be 99%, but in the following weeks if your're not contacted by the same amount of people (100 buyers) but let's say only 80 buyers, your % is not anymore calculated on 100 buyers, but on 80 instead. So to make it simple: you have 100chats over the last 60days, didn't reply to 1 = 99% response rate you have 2chats over the last 60days, didn't reply to 1 = 50% response rate

Sorry but how exactly he took your article and blocked you??? Is not possible to block a buyer or seller while you have an ongoing order. Or were you delivering material without having an active order? 😮 Here again, your websites are compromised, how are they compromised? you been sharing credentials and sensitive infos with some random person who didn't even place an order??

You're right! I've tried that too, especially when they are online...I thought I knew the trick 🤨, I would ask one by one so they stick with me until I get from them what I need but NO, as I get to the second question they magically disappear and I end up staring at my pc for hours till they check again the chat...and I feel defeated again 😭

You're lucky if happens once in a while then, I feel like I'm dealing with this on a daily basis. And yes the worse is when you deal with clients that have no idea about the technical aspects of the job but they're also being arrogant about. Not long ago I made a technical sheet for a garment and explained the client wasn't possible to be done the way she wanted because simply was wrong and the factory will have issues with it, she didn't even read or wanted to understand what I was saying, she said "just do it like that I like it that way, we'll figure it out with the factory " so I delivered the work as she wanted. 1 week later she wrote back " there is a mistake on the sheet can please correct?" I told her we already discussed that issue and I've already pointed out the problem and she replied " Yes ok, but can you just correct and send back?". The most obvious reply would be "No, of course I CAN'T...you just fu*ked it up by yourself and now u want me to pay with my time and work for your arrogance. If you want it correct now, you have to pay for a new order." But of course you can't say that, you just swallow things up and correct the work and send back with a smile!

My BIIIIIGGEST weakness is intolerance and lack of patience. I'm a very efficient person and with very strong communication skills, when I deal with people unable to keep up I tend to become very frustrated and a bit rude! I'm very aware clients only deal with you and sometimes they don't see lack of communication or misunderstandings as a big issue , but when you deal with hundreds of clients those miscommunications become part of your job routine and for someone with my type of personality might become very stressful. example: I send client a revision with 3questions: 1-Is it red or black? 2-is it square or round? 3-is it 1cm or 10cm CLIENT REPLY: "Yes, correct" This is usually where I lose my patience! In time I learned to wait and count till 3h before replying but I'm still practicing. 😄 Sometimes I wish I had an assistant to deal with the communication part, so I only execute the work without reading a word!

Sometimes I feel like we need to hear both sides of the story, sounds pretty strange to me that a seller wants to cancel a 1k order just out of the blue. Also cause 1k cancelation might have big impact for his gig and its ranking 🤔 Are you sure you've been completely transparent about the nature of the product beforehand and the seller didn't receive a surprise he didn't expect? Also you are willing to spend 1k for an order but then 20$ for the shipping to get your product back became a problem? 🤔 I don't want to make assumptions but something doesn't add up here to me, sorry

You received this message on Fiverr and you contacted them on tlgram?

The point is that you sound pretty selfish to come in the forum to address sellers statements as "the importance of (FREE) sketches" ... important for who???? for you only. This whole thread sounds to me like: "it's important for you to offer free work because sometimes me as a buyer I might incur in sellers that don't get my idea straight away, therefor is good for you to make the concept beforehand for free so I can choose the best one without spending any extra money!" paragraphs and paragraphs on how could we make things easier FOR YOU by adding some extra free work ON US, basically! Like seriously? you yourself admitted that you are picky and indeed you chose just a couple of them to test, really you could't spend 5/10$ each for that test? You are so picky and expect so much but so short handed? And to be fair I don't even think there are many experienced artists that agree to do free sketches and "tests", most of them know their value and won't feel the need to try to "convince" you by doing free work in advance (there are so called REVISIONS for that). They'll have so many clients waiting to work with them that your requests would most likely just be ignored.

EXACTLY! The OP seems to ignore completely this aspect! Non mentioning that to arrive at the point of making a sketch in 5min, a seller has been through years and years of practice and studies. And most buyers choose to ignore that for some reason.

I'm not sure, I think the clients get their refunds anyway. Is just Fiverr paying you in this case (the client might not even know you got your money) so not much of a slap on buyer's face ... (unfortunately)