despite the fact that you have a lot of experience. Absolutely no one can 100% fulfill the whims of any customer. the performer is not clairvoyant and cannot look into the brain. therefore, I believe that communication should be mandatory, at least during the briefing phase. Well, if this communication is diluted with simple friendly phrases, it will not be worse, and the interlocutor is more pleasant. Nobody forces you. it’s just a desire. I don’t understand why you answered so negatively. Keep it simple))))