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moikchap

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Everything posted by moikchap

  1. Depends on your definition of 'successful seller'. I've seen other debates about how certain 'successful sellers' should be required to increase their prices as their levels increase. If 'successful' means 'higher priced', as a Boolean, then not really no. My budget doesn't give me that option at this time. I'm spending money on unknowns to see if they can do the work because the price is right. If the price is right I don't care about their track record. Membership fees have a high chance of affecting the price. In general, back on the suggestion; maybe Fiverr could 'boil the frog' instead. A lot of the proposed prices give me 'sticker shock'. The waves of the ripple effect would be exaggerated and potentially hard for a chunk of the userbase to manage. Adding just a $1 fee would close a lot of 'defunct' accounts which don't even respond to offers, cleaning up the search results which would be good for everyone. Maybe some real sellers disappear, maybe they don't. Maybe there's a cobra effect and prices actually drop as sellers have even more of an incentive to acquire repeat buyers. Then, fiverr can check 'what is the community health; how long does it take for buyers to find a seller and recieve a delivery, what is the buyer turnover as those sellers increase prices', etc. If the problems which existed before $1 persist afterward, increase it to $2. Rinse and repeat.
  2. This is why I was saying I wish more buyers were on here. Right now we're just two data points debating what should happen to 6 million other data points. Do your clients only use top-end services? Do they go high on some things, low on others? For myself, D&D writing is technical, I have to go higher on that. Landscapes have more room for 'close enough', so I can go low cost on those.
  3. There's a lot of competition for those big spenders. LinkedIn's upcoming site is supposed to be specializing in serving them too. The whale curve/pareto principle is typically 80/20 rather than 90/5. My day job is in mobile game QA, and that matches what I typically hear around the office. In games at least, you use the large community to attract the interest of the whales since the social dynamic of status is what matters. I suspect that to attract a whale to here though, it might be something like they would be saying "I can get whatever I want at whatever price I want." That might be what's attractive to a whale. Debatably, at 10x the spend of the average, I might be classified as a whale, and I spend at the $5 tier.
  4. As direct advice for buyers; I've found that whenever I've gotten a botched delivery, it's because I didn't add enough context. If the seller know what you're using the delivery for, what it fits into, they'll be able to make it fit better. The earliest example if this I encountered was while getting landscape art for a fantasy setting. A few of the deliveries for some ocean-themes pieces contained modern ships. I hadn't mentioned in the task details that it was for a fantasy setting. Like, at the start, my tasks details looked like this: And by the end of it, my tasks details looked more like: Basically, the list in the middle is something that will come from experience. It's hard to predict. It would be nice if sellers also kept track of those mis-understandings which caused revision requests, to pose it like a set of questions to new buyers. For example, the question about "Day time or night time?" came from a seller.
  5. Do you happen to have the numbers on what share of the $5 orders are from individuals selling tons of them? Like, not just "here's a guy with 400 ratings who has a $5 tier", but a way to quantify the actual impact? The shareholder letter says the average buyer spends $226 in a year. That doesn't sound like big spenders to me. I've spent $2100 in 9 months, but it's across 81 sellers who did 220 orders between them. It's so rare to see other pure buyers on the forum. I don't know who else to ping for more data points. I just doubt that the typical buyer is this idealized corporate brand that spends big and spends often.
  6. Gotta put my usual feedback; something like this would purge and block the vast majority of sellers I use, thereby purging and blocking me as well. A decent chunk of the sellers I've used had been on the platform for months and had no reviews showing when I first contacted them. I would likely have a harder time finding available sellers within my budget, possibly to the point where I abandon fiverr too, and use whatever site those sellers migrate to, or rely on non-gig sites which happen to have a lot of people offering gigs (the ones people used before Fiverr). The seller I've used the most (by total dollar value) started in Oct 2019, and their oldest review is '1 year ago'. I can't tell the gap between their join and first order. The next highest seller started in Nov 2020, and their oldest review is 5 months ago. They would have had a 3~5 month gap of spending money for nothing. It would be hard to keep confidence in that scenario. My 3rd most used seller started in Oct 2020. Her first eight reviews are me, not starting until April or May 2021. She would have been at least six months in the hole before I showed up, and may never have gotten traction without that work. My 4th most used seller joined in Mar 2021, and his first nine reviews are me, not starting until May or June 2021. But, he does have a new client with mass orders in the past month, so he may have taken off eventually without me. But in either case, he's down a couple hundred before gaining revenue as well. The 5th most joined in July 2020, and his oldest review is 5 months ago. That's more like 8 or 9 months of loss. Those sellers are from Lithuania, the USA, Indonesia, Turkey, and the USA respectively. Two could likely handle the price. Three could possibly not. It is possible though, in a membership scenario, that maybe they get orders earlier due to a smaller seller base, and the number of months spent waiting will be smaller, so losses will be smaller. If I reverse engineer some of the revenue reports from the shareholder letter, about 20% of Fiverr's fees comes from the $5 level. The membership subscriptions would likely need to compensate for a significant loss of transactions at that level and not just break even (both from less total value of transactions due to the loss of priced-out buyers, and from increased demand on sellers pushing quotes higher to where fees are a lower share of the budget being transacted). Fiverr would somehow need to do more business with fewer sellers (and possibly fewer buyers) to cover the drop in fee collection through the month.
  7. What I had been expecting I would see in Tips for Buyers: Post: "I'm a buyer and I'm noticing a trend that whenever I get a botched delivery, there was a specific element of context I hadn't provided. Here is the post-mortem about how I figured it out and dealt with it." Reply: "I'm a buyer too, I've had a similar experience. Here's my anecdote to help clarify the point, and expand the topic to be more portable between categories." Reply: "This is the template I use when sending out tasks. It using a combination or checklist and journalistic method to insure critical points are handled cleanly." What is actually happening in Tips for Buyers: Post: "I'm a seller and I want to promote my gig under the guise of advice." Reply: "I'm a seller too, and I'm going to argue about everything you just said." Reply: "This is a picture meme."
  8. I'm not in the market for writing, but if I was, I wouldn't be shown your gig because it doesn't include Commercial Use. When I do a search, I have it set to only include people offering Commercial Use. It might help to enable that. The content mill blogs might send you a task. If you're selling english writing, there are a lot of unusual spaces in your text. Some, but not all, of your commas have a space in front of them. Some of your slashes have spaces after them, which I believe isn't standard. There isn't normally a space in "YouTube". Auto-correct must be the culprit for a lot of this.
  9. In my day job in Canada, we've gained US clients by virtue of our more similar timezone than lower cost areas overseas. Here on fiverr, for tasks with a lot of details, I have been filtering my search down to countries which are well known to be native english speaking (CANZUK, USA, Ireland), because of problems I've encountered getting what I need from ESL sellers. I do forget how big the commonwealth is though, and how many countries have english as an official day-to-day language. I'll need to go back and update my lists with prospects from those countries. I went back to check the sellers I've already interacted with, and it seems I haven't interacted with any BD sellers. I have a few from Pakistan, India, and Sri Lanka though. Just not there. Probably it's the prevalence of ID in the categories I use than I didn't get to the BD sellers.
  10. I think, the best thing to do, might be to ask them if the project is for personal use, almost conversationally. And if they confirm it's not personal, maybe pull out something like "Oh! Yeah, it happens sometimes that Fiverr doesn't really put it prominent enough in the order flow, but there's a Commercial Use add-on to claim the rights. Just to make sure there's no grey area about ownership, could you tag that one on so that the on-site copy of the agreement has it under your name instead of mine?" Like, you're not accusing, it's not their fault, but it is a thing that needs to be done, and now they know.
  11. When I check my dashboard, there are 16 sellers I've used 5 or more times. Some of them are fast. Some of them are creative. Some give a lot of quality and polish for the price. For a few of them, they may have sent me early drafts or asked some questions as they went, as if they were doing milestones. For many of them though, the interactions from their side were basically just "yes, I can do that" at the start and then "here you go" at the end. The one thing consistent between them all is that they reliably delivered what I asked for. Whenever I stop using a seller, even those who were in that set of 16 sellers, it's because what they delivered did not match the details I provided.
  12. To expand on the 'be professional' thing, the stuff that has impressed me has been; - Showing me early phases of the work so I can ask for adjustments before too much work is performed in the wrong direction. - Actually reading the details I provide so that the minimums are included and the prohibited are excluded. <--- This is where most people fail for me. When I don't go back to a seller, most often it was because of this one. If you aren't sure what something in a task write-up means, ASK THE BUYER, DON'T ASSUME. Communication problems can happen, but if the problem doesn't show up in the delivery, then it doesn't matter. All will be forgiven. For me, sellers can take a day or two to respond to me and it won't be a problem. It becomes a problem around a week of no answer. Ask the buyer their timelines when you start. If I'm not paying a lot, you don't need to deliver a lot. I'm happy if it's accurate, even if it's not polished. Some people have over-delivered and it annoyed me because of how extra long it took them, and I had to adjust my timelines to fit their extensions when I didn't need all they delivered. Buyers aren't a monolith where one way of being a seller will work for all of them. Be professional by getting to know the buyer and fitting the delivery to them.
  13. So, recently, I noticed a seller putting in a lot more effort than I expected for the price I was paying. That made me start looking back at what I bought, expecting to find a mis-understanding. I found that in the gig description, they said it was Personal Use Only instead of flagging commercial use as not available. I looked through more of my past orders to see who else had done similar, and found a seller with an FAQ section that said Commercial License was not included. I didn't remember that FAQ section being there, so I contacted customer support to see if I could find out if the gig had always been that way or if the gig had since been changed. They wouldn't tell me that. Changes to the gig are considered private. So there's at least one thing CS will back the seller's on. So anyways, because the gig description is not saved to the order, I asked to be put through to legal, because I wanted to know the state of the agreement at the time I agreed to it.. They didn't put me through to legal. I got another CS response. But, it contained an interesting clarification (emphasis mine): "As per our guidelines upon the completion of the order, you have all the rights to the delivered material unless stated otherwise in the seller's Gig. What I mean by that is that if the seller has the Gig extra for commercial use, you would need to purchase it if you want this right upon the completion of the order. If it is not stated as a separate Gig extra then it is included in the service you paid for." It looks like gig description is not considered to count for defining the parameters of an order; not part of the agreement. Judging by how many people add in their custom rights agreements to the gig description, many people may not be expecting this. The ToS says "unless clearly stated otherwise", and the layperson probably expects that writing it out is stating it clearly. There may be some legal philosophy which makes the order form the contract and not anything else.
  14. While auditing my previous orders, I also found one seller stating No Commercial Use in the FAQ section, so there's three different places to check to determine Commercial Use availability. I also found a couple sellers with stipulations to their Commerical Use offering, so maybe the tag should be adjusted to some kind of Yes, No, and Partial.
  15. I'm NOT saying "make people offer it." If a seller wants it to globally be declined on their gigs, they should be allowed to do so. But, it should be in the gig tiers panel. I noticed someone putting in a lot more work than I was expecting for the price, and it confused me, so I checked back on the gig, and now I see the "for personal use only" buried in the gig text. I've started rolling back through other orders and am finding maybe 1 in 10 of the sellers I've used don't set it as a flag or an extra. Like, it's fine if Commercial Use is opt-in-only for sellers. Anyone who doesn't expressly say "this is commercial use", turn it all off; and then show that Off flag in the gig descriptions. This thing where the ToS says "if they don't clearly call it out, ownership goes to the buyer" becomes muddy when there's multiple ways to call it in or out; by text or by tag. It leaves room for contradictions.
  16. It's happened a couple times now that a seller will send me a custom offer, and then probably because that work would put them at their limit, they immediately turn on Unavailable. While in Unavailable, I can't accept the offer, and I can't tell them that I can't accept the offer. The sellers probably think they're just blocking future orders, and not the one they just sent. So now the order has to wait out the status, and they're probably sitting there wondering what the problem is, and I can't tell them. I'd have to go digging for the prior incident to see what the message was when the offer was sent, but this time the seller said "Feel free to accept the offer whenever you are available." which pretty clearly indicates to me that they aren't expecting to be blocking the offer they just sent. My gut says there was a similar message last time from the seller last time this happened.
  17. If karma is adopted, ideally the votes are anonymous rather than named like how the 'reactions' are now. Otherwise, in any argument it would swing to favouring the buyer and punishing the seller as sycophants rush to try and get noticed. It would have a chilling effect, and all you would see is people parroting whatever the overall buyer mindset is, like how subreddits currently devolve into repost echo chambers. The chilling effect would still likely happen even with anonymous votes though, with everyone upvoting "Stay online always" and downvoting anyone who calls it out as bad advice.
  18. I don't know why I should care what achievements people get, and it doesn't seem like there's a prompt to interact with them anyways even if I did care. The Posts block is below the fold for me, and I have used that. This feels disruptive to engagement to have the Achievements up top and the Posts on bottom.
  19. I don't know if this is true for all jurisdictions, but where I live in Atlantic Canada, when you register a business, it goes into a public online record. So, my government has already doxxed me. A mandatory name reveal on fiverr wouldn't create any new negatives for me. I would vote for it to be opt-in though. Choice is nice. Like, my real name is fairly common. I could get mistaken for being a different buyer, or another buyer could more easily pretend to be me. I would prefer to stick to a unique custom name as a sort of "branding".
  20. I'm a buyer and have had orders cancelled before. You will get your money back in the form of fiverr credit, not a refund to your method of payment.
  21. Sort of an elaboration on #7; I've been offered discounts before from sellers I use a lot, specifically to entice me to place bulk orders. However, I'm generally accepting on the first delivery with no revision requests and my task descriptions have been evolving into a pretty decent state where little is unclear or ambiguous, so they're easy to action. As a buyer, if you consistently take less time and effort to please, you may see it reflected in the offers.
  22. I'm not endorsing this, but, what I suspect their reasoning may be could be "service level". I don't know another word for it. I heard it a lot when working in the call centers. It referred to a balance of how long people were waiting on hold versus how many workers weren't doing anything. Like, the call center company would be penalized if callers were waiting more than five minutes on average, and penalized if more than five workers were sitting open on average. All these shenanigans with response time and cancellation stats may be something "service level" related. Like, maybe experienced sellers with their higher count of returning customers are more likely to decline new clients. If that's the case, fiverr may be juggling sellers like a queue so that an "open" seller is prioritized in order to reduce buyer search time. Now, because of the pandemic influx, it's like a call center with three times as many agents as they need for the call volume. The next call goes to the agent waiting the longest. At the call center, when there were too many agents for the call volume, they started sending us home early.
  23. I've had this happen as well. While discussing a worldbuilding task with a seller, the seller took my examples to be part of the minimum deliverable and suggested I used the premium tier (because it looked like there were five or six categories to fill out with one approach). As we discussed it after the order after it was placed, and he got a more accurate view of the task (one category he could use five or six approaches to fill out), he suggested cancelling it to replace at basic tier. So, he took a Cancellation hit because of issues that start with my task writing skills. It would be better if there were more order editing options to prevent this.
  24. I like your solution of raising prices. Basically taxing him any orders lost due to rating drop. Dunno how bright an idea this is, but, like maybe lead off your messages to him with some gibberish like "Alpha Centauri, Arcturus, Betelgeuse, Sirius, Rigel". Maybe he thinks you're a crazy person and heads elsewhere. Maybe he divines some other meaning from it.
  25. A lot of pain and stress is being caused to sellers by response rate and cancellation demands created by fiverr. As a buyer, I do not wish to be causing pain and stress. Instead, I am caused pain and stress from trying to avoid causing it to others. My business practices are disrupted by the dynamics created by the analytics. I do not need the speed Fiverr seems to have as its main goal. I would prefer low price instead. Casual pricing requires a casual environment, and fiverr's analytics punishments prevent a casual environment from being formed. Ideally, on a seller-by-seller basis, I would like to have an option in the inbox where I could mark myself as "Very Unimportant Doer", and then that conversation then becomes detached from Response Rate, neither improving or reducing it. The seller could have an option to accept or decline this state, depending on their confidence level. Ideally, on an order-by-order basis, I would like to have an option to convert the order to "Very Unimportant Order", and then that order becomes detached from Cancellation Rate, neither improving or reducing it. The seller could have an option to accept or decline this state, depending on their confidence level. I neither need nor want the power Fiverr is claiming on my behalf. I consider it to be an impediment to doing the kind of business I want to do. I would prefer the power is shifted back to the seller so they don't need to consider the risks Fiverr is creating when negotiating prices.
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