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moikchap

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Everything posted by moikchap

  1. Probably the top one when it's going to a person (printed), probably the bottom one when it's going to a website (uploaded). Top one looks more professional and make a better impression with a person, but the bottom one will be more machine-readable so more data will get through correctly.
  2. If I had to guess... It wouldn't surprise me if it used to work that way, but Fiverr likely found that if the order went in such a negative way that the buyer declined to leave a review, and ended up getting a negative from the seller... the buyer would get miffed and stop using the site. I suspect this unusual one-way mechanic is the result of some kind of retention analytics.
  3. He's running it into the ground so hard and fast. I wonder if Threads was in the works before Musk took over Twitter or if it started once Meta hired ex-Twitter staff.
  4. While that is true, I'm not sure how that applies to re-branding. Acquisition and Retention are both on-going essentials regardless. If you stop acquisition, the company dies on the vine. If you need to do acquisition, it can be shaped however you desire. I definitely think we're discussing different things. I mean how to make Fiverr not seem like a dollar store rather than how to go back to its All Time High. It happens, but at the level of the vertical almost rather than "anything and everything" like Fiverr does. I tested one related to matching companies and PR specialists back in the day. We had LinkedIn try to make one recently. We might simply be in the 10,000 who don't know about those new competitors.
  5. The "establishment" of a public perception and reputation is less concrete than it would seem to an individual. At social scales, it can change almost annually as old cohorts exit the market and new ones enter. It's like the XKCD 10,000 Comic writ large. A lot of people don't know about fiverr at all let alone it's reputation.
  6. Could just change what the five is referring to. Pull some shenanigans like Five million satisfied buyers. Five thousand roles filled. Five hundred options. Five stars. Fiverr
  7. Possibly the forum and Fiverr have different definitions of a "business" buyer. I find the average person anticipates any business owner to be wealthy simply by virtue of owning a business, but 80% of new businesses fail in their first five years. Staying even just revenue neutral is hard. I can see formal budgets for traditional businesses being "small" like that, especially if they're new launches. Fiverr might be targeting a definition of business which is more about activity rather than affluence where the recurring nature of a product development life cycle will lead to better stability. Like, they may be suspecting that those who subscribe to small services might be better than those who slap down big orders irregularly. My day job is in the mobile games industry and you see that a lot in discussions of monetization. Sure, whales slapping down 1k on cosmetics all at once is a nice surprise, but a bunch of people buying the battle pass every month is a lot less stressful. It opens up more-willing investment due to the lower perceived risk.
  8. Q2 letter references an even larger order. "For example, one of our largest transactions in Q2’23 was a $20,000+ order where a B2B wellness company needed a customized app for educational and coaching services." Both cases it's for a full app which would require a broad set of disciplines to complete well. So these would likely be a company hiring a studio. They say the average spend per active buyer is $265 per year. I recall them also once saying some percentage of buyers were "Power Buyers" who had done over $500 a year. I forget the math, but from what I recall, with the various data points they've provided, it seemed to me like buyer spend was very closely following an 80/20 pareto principle. So probably about 800k buyers are spending an average of $2k/yr.
  9. Does Seller Plus show how many orders they've done? Or are you going by reviews on their profile?
  10. My average spend is $20. If I spent $1200 on an order right now, my average would become $24. I've only been here since Nov 2020 and have had long lulls. It wouldn't surprise me if there are early adopter buyers out there with way more orders than me and the needle is even harder to move.
  11. On the topic of AI Tools and Zoom being the workaround... It would be nice if Fiverr similarly made some kind of "time lapse" feature for artists. Artists I've been using have either changed their workflow or their mask slipped and some of the recent deliveries have obviously been through Stable Diffusion. The platforms my market use have banned AI, mainly in response to the negativity the market has about AI. I can't use those deliveries. The online detection tools I've been using throw up very high rates of false positives so I can't use those to vet things myself. The only way for me to know a workflow is legit is to actually see it. Probably a lot of sellers think it's entirely fine to switch to AI due to the encouraging messaging from Fiverr around it.
  12. I just got one of the automatic prompts for private feedback and there was no option to skip. All fields were required. Is this an oddity, or is it the new normal? I sometimes have as many as ten orders on the go at once from ten different sellers and can't remember which task the feedback would be in reference to when I'm just shown the gig and not the delivery. I can see a lot of buyers handwaving this and just putting in neutral responses.
  13. I feel like 9 out of 470 (2%) is really good. I have 13 out of 330 (4%).
  14. What was the Vibe And Response to the various paywall suggestions? From what I understand, those things would be disruptive two of the company's core strategies (Expand the service catalog, Expand the geographic footprint). It would be odd to me if they actually consider it
  15. I wonder if maybe TRS was causing buyer confusion. Like maybe most were picking a TRS over a Pro and that was impeding the Go Upmarket funnel. So maybe the way Fiverr presumes this benefits Pro is by taking away the branch that led people away from Pros, so pricing perceptions hold more weight and get more business for premium gigs?
  16. If there's one thing the youtube gurus should be teaching instead of Online 24/7 it should be communication. I order a lot from sellers with no reviews, so I might be their first, and they probably don't know best processes. It would be nice if Fiverr provided some guidance in that regard. I don't think I've had an order go bad when a seller gave me a preview to calibrate off of and/or showed me progress so I knew the proper thing was arriving eventually. (I was recently prompted by the Success Manager department for feedback on the order process, pretty much all I really got into was that and the awkward handling of Commercial Rights which most new sellers also don't seem to understand.)
  17. I've had a decent chunk of orders enter Late status and have been able to extend them. It's at the point where it's almost a standard part of my process, where I'll be the ones who gives the suggestion of an extension as a way to prompt a response from the seller/get an update. But, I don't think I've done this for something more than a few days late. The only cases where things went more than a week or two late I ended up cancelling due to non-response. 60 days late is quite the depth to plumb. I kind of expect there would have been some sort of stuff that would happen at 14 days late. Is that when Very Late kicks in?
  18. I wonder if Fiverr has analytics for how different gig page formats perform relative to others. Like, maybe the lower conversion is buyers being intimidated by an unfamiliar gig page format after they've clicked through. Like, a single-tier/custom-quantity format is somewhat rare that I've seen. Maybe some buyers are more uncertain of how to do a purchase with that setup and back out to find something they know/the three-tier setup. As well, the gig page format with no preview gallery is new to me, making it feel like I'm in a different section with possibly different rules. Like, breaking up the familiarity may be breaking up the confidence, which in turn breaks up the conversions.
  19. One of my work habits is that I roll out a dozen different tasks to a dozen prospective sellers all at once to try and get full projects completed concurrently. There was one time recently where I did that and three accounts from France each immediately responded with custom offers at 10-20x their highest gig price. I'm pretty sure it was one scammer with multiple accounts. I wouldn't mind being able to filter my search to verified identifies.
  20. The re-alignment might just affect opening the vertical directly and not searches. When I open a vertical, I see a similar thing where there's no New Sellers or Level 1s and it's 75% TRS. However, when I set up my "usual" custom artist search, it will boil it down to 13 L2, 11 L1, and 106 L0 gigs. Only 9 of the 24 available L2 and L1 gigs are on the first page. 4 of them are on the last page (3). It basically looks like it always has.
  21. This thread has been amazing and I wish I had a meaningful contribution to make. Is there a general timeframe on when they might release the details whatever it is they're doing?
  22. 1) My lime & pepper pulled pork is an oft requested dish at company potlucks. I made the recipe as part of an inside joke with a co-worker, and it just happened to click. It wasn't supposed to be good. 2) I got added by nickname to the "newbie guides" for an old EVE-like webgame (TDZK) as a key example of someone to avoid while playing. It wasn't that I would harm the newbies, but that the groups who were hunting me would. 3) There's a guest room in the basement of my grandparents house that both older and younger generations than mine are fine to sleep in like it's a normal room. But, no one in my generation (siblings, cousins, neighbors) is willing to sleep in the room, and we all feel very uncomfortable even being in the room briefly to get something. The consensus theory is that our grandfather must have acted like the room was haunted in front of us when we were children to keep us out of it because that's where he kept his moonshine stills at the time and he didn't want us messing with them.
  23. Yeah, from what I understand, it's basically Discord, s***e, or Slack with some Facebook mixed in, but with less invasive analytics/user tracking and some user-facing encryption options. As a result, the population of shady users is higher since there's less monitoring going on and its harder for outsiders like the government to do. It comes up a lot in news about sanctioned countries and countries in conflict.
  24. If it's just American Christians doing it, I have a feeling it's a byproduct of megachurch pastors pushing Group Economics in an effort to keep more money within the congregation and eventually filter it to themselves. Like, they make it heretical to give money to non-believers. But more back on topic, I was recently looking for colorists and I cam across a gig that offered "muslim coloring for comics". Not sure what that means. Maybe some colors are haram?
  25. I initially came to the forum to post site suggestions around Fiverr's bad UX, stayed to argue about seller paywalls, and then along the way started encountering nuggets of wisdom I could apply. Nowadays I largely only read posts when I see a familiar avatar next to it. But, I may have come to Fiverr with a different motivation than most buyers. I have a feeling most just want to get something cheap and quick then leave; smooth out a bump in the road one time and not invest anything further in it. I came looking to learn Fiverr in such a way that I could use it well over the long term. I viewed my initial budget as tuition rather than a business expense. Participating in the forum correlates to what I want to do. Like, almost everything I know about how the ToS handles Commercial Rights comes from reading the forum and not the ToS. Plus, now with Regular's Lounge, I can do exactly what Smash is basically suggesting. The conversation there about how to write music spec is the ideal of how I wish I could use the forum. All killer, no filler. It's just high value, meaty, crunchy ideas and workarounds. Direct with no muss or fuss. All business. Professional. Love it. Retaining buyers may need showing them it's worth self-improving. Convincing them of that may take showing it's viable to make a long-term business strategy using the site. That will probably will require having resources similar to the lounge right on the surface as the first thing they see when they go looking. Probably it will also require closing the Tip For Buyers forum. A Buyer might think "Oh, I could use some tips" and start reading it. Unless you want to excessively moderate it so that it's only actual Tips, it's going to make a bad impression. Probably the state of that forum could be on its own why we don't see Buyers hanging around if that's the first thing they engage with.
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