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graphicsbysefe

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  1. UPDATE She cancelled the order and I blocked her immediately after however somehow she still managed to place another order. This is stressing me out I’m literally crying as dramatic as it sounds! My order completion rate has already now gone down because of her and now I have to cancel again?? Please help me?
  2. Thank you, this is what I’m going to do. If if cancel the order will she automatically get the refund or will I have to send it myself? Also will she still be able to add a review if I cancel it?
  3. Thank you for your advice! And yeah I agree, $5 isn’t much at all especially when fiver takes a percentage of it, but the only reason I did not want to refund the buyer is because what she’s done is totally unfair and it annoys me to know that she can easily get away with it whilst me who out in lots of work has to loose out. But you’re right, I guess it’s not worth the 5 dollars so if fiverr customer service tells me to refund I will do so right away. Thank you 🙂
  4. Thank you for your advice! I reached out to Fiverr Customer Service so I’m now waiting for a response. If they advice me to cancel and refund then I guess I will do so, but personally I don’t feel like I’m should too since since I did do the work. Thanks for this 🙂
  5. First of all, even if you want to do that, the only safe way for you to do this (and the way recommended by Fiverr, you should be able to find it somewhere in the Help articles in case you’d like to quote it to your customer to support your argument), if you want to, is that she first buys your standard package, and you only then cancel the existing order. Secondly, that makes no sense in any case, as you’ll end up with a cancellation = lowered order completion rate. If she wants to pay more now because she realized that she is asking for more than your basic Gig covered. You can send her a “Gig Extra” as a supplement to the existing Gig to cover the price difference to your standard Gig. (If you do that, make sure to use the option to add days if needed, and graciously, from some forum posts, it seems the order can get “late” retrospectively when sending Gig Extras else), then you’ll achieve the same thing but without a cancellation. And what if it comes to a cancellation for that 2nd to be created order as well in the end? Then you’re left with 2 cancellation for the same job. If you don’t want to work with her any more, and also to make sure that she won’t simply order anyway, the only “safe” option would be to block her, but you can’t really do that as long as there still is trouble with the current order, so I think to that end, you can only tell her that you’re sorry but that you don’t seem to be a good fit, and wish her well, and hope that she’s decent enough to leave you alone and not order anyway. PS @wordpress1store, it’s not really a good idea to ask where a buyer or seller is from in forum threads with such context. It is of no concern here, anyway, and sometimes such questions or mentions can be, or become, against the forum terms/guidelines. Thank you! This is what I’m going to do as I don’t feel comfortable working with her again in case the same thing happens. Would you recommend that I refund her despite not working with her again? Personally, I think it’s very unfair because what I delivered matches what she signed up for and I gave her multiple revisions and spent countless hours on it that I think even the $5 dollars is not enough for what I’ve went through, but it’ll be good to hear someone else’s point of view. I’ve also deleted where the buyer is from because I agree it is quite irrelevant. Thanks
  6. UPDATE: now the buyer is asking me to cancel the order and refund her so she can buy my standard package. I think this is very unfair after all of my hard work and letting her have multiple revisions for free. And I don’t want her to purchase my standard pack anymore as I’m tired of working with her as she seems to problematic. What should I do now?
  7. After I sent the buyer the first draft, they sent me another sellers work and said that they want it to look like that. First of all I think that is already a red flag because she saw from my gig the work that I produce and if she doesn’t like the way I do my intros she didn’t have to order it. My intro is $5 dollars and the one she’s sending me is much more so of course that one may look more advanced than mine. Anyways, so I explained to her that I’ll try my best to make it look like that and completely changed it but she still wasn’t happy with. I ended up changing it 3 more times for her (for free even though she’d already exceeded her revisions of 2 because I just really wanted her to be satisfied with it.) In the end when I sent her the last draft she didn’t reply but it showed that she was online so I waited around 4-5 more hours and had no choice but to deliver it as time was running out. She didn’t accept the delivery and asked for a modification so I changed it again and then delivered it to her which she accepted this time. Today I’ve woken up to a message from her saying that she is really unhappy with the outcome, and all I did was ‘just some cursive writing which is not there in my template’ which is a lie because the gig I sent her looks similar to the ones I upload. She literally ordered the basic package so of course it’s going to look a bit different to some of my work as barely anyone orders the basic pack so I don’t have many examples of it on my page (and at this point she’s even exceeded the amount of revisions that comes with the premiums pack) Now she’s asking me to redo her whole order which would be pointless as I literally tried my best on her order so I’m not sure how I can make it better than it already is. She’s asking me to produce a $50 order for only $5. What do I do? I’m a new seller with only 6 reviews and I just know she’s ready to give me a 1 star review with how rude she’s getting
  8. Hey, thanks for your response. Could you please explain what you mean by deliver in a zip archive and how i would do so? Sorry I’ve not been using fiverr for long so don’t have much experience when it comes to these things.
  9. Hi could someone help me out please? The services i provide on fiver require me to deliver 2 videos in the final delivery (A youtube intro and outro). However, does the buyer pick which one of the 2 videos I send that they want to display in the live portfolio or does fiverr automatically choose?? I would prefer for the first video i send (the intro) to be displayed in the live portfolio rather than the 2nd (the outro) however the first video never shows up in the live portfolio. Is there a way where both the videos I send in the final delivery can be shown in the live portfolio rather than just one, or at least the first video rather than the second? Does anyone have a solution to this please?
  10. Hi could someone help me out please? The services i provide on fiver require me to deliver 2 videos in the final delivery (A youtube intro and outro). However, does the buyer pick which one of the 2 videos they want to display in the live portfolio or does fiverr automatically choose?? I would prefer for the first video i send (the intro) to be displayed rather than the 2nd (the outro) however the first video never shows up in the live portfolio. Is there a way where both the videos I send in the final delivery can be shown in the live portfolio rather than just one? Does anyone have a solution to this please?
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