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Posts posted by ligiacarvalho

  1. Terms of Service. The rules that you should know while offering services on the platform.

    Also, delete the link since you can only post your links on the My Fiverr Gigs category here on the forum.

    • Like 9
  2. If the information was exchanged on the order page and it is necessary to complete the order, it is ok. If the buyer gave the information for communication outside Fiverr, you say it is against TOS.

    Any communication outside Fiverr platform is forbidden by the Terms of Service. 👇🏻

    • To protect our users' privacy, user identities are kept anonymous. Requesting or providing Email addresses, s***e/IM usernames, telephone numbers or any other personal contact details to communicate outside of Fiverr in order to circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted.
    • Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.
    • Fiverr does not provide protection for users who interact outside of the Fiverr platform.
    • Like 11
  3. Every gig with videos goes under review. This is from Fiverr Help and Education Center 👇🏻

    Note: If your Gig contains a video, its status will be pending until your Gig video is reviewed. If your Gig does not contain a video, it will be labeled Active.

    • Like 4
  4. I saw your other post today with the picture of your gig. I assume your account was restricted due to the type of service you were offering. It is the type of service prohibited on Fiverr. You should have received an email with more details.

    Your other post

    Fake engagement and traffic

    Followers, traffic, visitors, fans, views on social media platforms, or any other fake engagement on any platform.

    • Like 5
  5. On 7/8/2021 at 2:30 PM, malcombbaker said:

    I paid outside of the system. I didn't realize my mistake until the Seller stopped talking to me. 


    Keep in mind that you could receive some warning/restriction in your account also, since the TOS is valid to all users, buyers and sellers. By reporting the seller Fiverr may check your account and review it also.

    - You may not offer direct payments to Sellers using payment systems outside of the Fiverr platform.

    - You may not offer Sellers to pay, or make payment using any method other than through the Fiverr.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.

    • Like 1
  6. This is really strange and as mentioned above, contact CS for help.

    I read the review in your profile, and to be honest, it looks the buyer had nothing to say. I don't think it will harm you in the long run. A review “I don't recommend” without further explanation would mean very little to many buyers. You have good and far more detailed reviews to back you up.

    • Like 3
  7. Usually when the account is temporary restricted, it goes to the Trust and Safety Team for revision. Your account was already reviewed by this team and it was detected that you violated TOS in somehow. Maybe was not the the conversation about the s***e, but the exchange of personal information (email, social media account, websites). Please note that I am not accusing you, I am just trying to point out some other points. 

    If you are still in doubt, I suggest you read the TOS and try to identify what could have happen.

    Edit: the Terms of Service are applied and valid for all users, buyers and sellers, which means even if a seller asks for an form of contact outside the platform, and the buyer in somehow agree with that, both will have their account banned.

    • Like 3
  8. 4 hours ago, naitomosu said:

    Hello everyone! I'm new here and don't know how to develop in freelancing yet. Can you give any tips for me?  🤧


    My suggestions:

    - Include your picture or logo on your profile picture.

    - You have only one active gig, however, as a new seller you can have up to 7. You state on your profile description that you can offer other services. So, why not creating more gigs to reach more potential clients? 

    - Stay safe and home if you are feeling sick 🤧

    Good luck.

    • Like 2
  9. It is totally your call. I never do “samples,” and I don't work for free. Instead, I offer a $5 sample option to work on a small paragraph up to 200 words.

    I also have a portfolio ready that I can send samples of my work that I prepared (not from my clients). Also, I noticed that since I raised my prices above a certain amount, I rarely encounter clients asking for samples.

    • Like 9
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