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Everything posted by ligiacarvalho

  1. I think the problem goes beyond a "casual conversation." It is about the lack of proactivity from people who, instead of searching for an answer, decided to spam the forum with the same question over and over again. Not to mention the - I complete order number 3, 33, 333... - Pray for me - I received my review number 17. And the list goes on and on. I wish the discussions could be more productive for everyone to improve.
  2. I hope this can be under control some day. Although I don't see any action or anyone that is taking care at moment showing any signs of wanting to make it better. It feels the Forum is abandoned.
  3. I totally agree with you. It is discouraging to even come here to check what is going on.
  4. Tell your client that you will wait until the payment is processed so you can start the second milestone. It is not uncommon for scammers and bad buyers come with this "I have payment problems" trying to get away with free service. Stand your ground. Do not take the buyer's "problem" to yourself.
  5. As it was already mentioned, once you were banned, you cannot have a new account. Even if you try to open with a new email, you still have to verify your identify, which will make Fiverr ban your new account once again as they will confirm you were banned before. Wrong advise out there ☝️
  6. You can only share your portfolio if they are listed as an approved link on Fiverr. And yes, it is against the TOS to share your personal information that can lead to a client contact you outside the platform. πŸ‘‡ Fiverr Help and Education Center
  7. You should have received an email with the reason why your gig was denied. However, as it was mentioned above, there is no way to recover the gig once it was denied. I suggest you to read the TOS to learn more about Fiverr and the rules in here.
  8. Here is an article that may help you πŸ‘‡ Fiverr Help and Education Center
  9. Why? Clicking on your gig will not generate sales. It can actually harm your stats as you may have a lot of clicks with no conversions. Instead, focus on promoting your gig outside the Fiverr platform. πŸ‘‡ Fiverr Help and Education Center
  10. Read about the prohibited services on Fiverr. πŸ‘‡ Prohibited Services - Fiverr's Community Standards
  11. Dennis Yu has a course available on Fiverr Learn (I have purchased and watched it). I guess it is a legit email marketing.
  12. Contact customer support with evidence. Be polite and explain that all the work is yours.
  13. You can change your gig prices anytime, however you an't change prices on active orders. If you need to do some extra work on an order that is active, you can send a gig extra with the price adjustment. This article has some tips on pricing and best practices πŸ‘‡ https://www.fiverr.com/support/articles/360010452317-Best-Practices-for-New-Fiverr-Sellers-Gigs
  14. If you want to make a living as a freelancer I suggest you not put all your eggs in one basket. Use Fiverr as one of your source of income, not the only one. Freelance is not easy money neither is Fiverr or any other platform. Also, read the TOS and make sure you stay out of trouble. I suggest you remove this from your gig. Offering money back guarantee is the best way to attract scammers, not to mention cancellation can affect your stats and ratings and also abusing the cancellation option may put your account at risk. πŸ‘‡ 100% MONEY BACK GUARANTEE UNLIMITED REVISIONS This is headache for life. Limit your revisions. ☝️ Good luck.
  15. I suggest you to read the TOS and Fiverr Community guidelines as some of the services you offer are prohibited on Fiverr and your account may be at risk. πŸ‘‡ https://www.fiverr.com/community/standards/prohibited-services
  16. It can take up to 90 days for review. πŸ‘‡ https://www.fiverr.com/support/articles/360014585217-Why-was-my-account-disabled
  17. Does this question really makes sense to you? The obvious question is simple. No. Also, read the TOS before anything. It seems you need a bit more reading before start offering your services.
  18. Yes, basically. You can always promote your gigs out of the Fiverr platform trying to connect with potential buyers. Here is an article that may be helpful πŸ‘‡ https://www.fiverr.com/support/articles/360011292478-The-How-Tos-of-advertising-off-the-Fiverr-platform
  19. You have an average 4* rating. In order to be able to send buyer request your average rating has to be 90% positive (4.5* if I'm not wrong). You have to wait for more orders, increase your ratings and them you will see the buyers request again.
  20. Just say that it is against Fiverr TOS communicate outside the platform and you will keep the communication on Fiverr. Many users (buyers and sellers) do not read the TOS. Also, many buyers think that the TOS only applies to sellers and not to buyers (which is a mistake).
  21. Makes sense, leading to payment outside the Fiverr platform and other violations.
  22. The email is clear, you violated the TOS, your account was disabled. You have to wait 90 days to receive an email to withdrawn your funds. The decision cannot be reversed. If you have questions regarding the violation, read the TOS. If you still have questions, you can contact Customer Support and they may be able to let you know what caused that. However, keep in mind that customer support cannot change the decision. I suggest you to start offering your services somewhere else.
  23. Fiverr can suspend and disable a account without a warning. This is from Fiverr Help and Education Center πŸ‘‡ Some violations may result in an immediate block without warning based on the severity of the violation. Read the TOS, you will find your answer there. No, once the account is disabled, you are banned from the platform. πŸ‘‡ Permanently Disabled - means the account was disabled and will not be restored. When this happens, the customer cannot log into the account at all, and the reason it was disabled was due to a serious violation of our Terms of Service. Sellers with funds available for withdrawal will need to wait 90 days to withdraw, as described in our Terms. Once the 90 days are over, these sellers will receive an automatic email that will allow them 7 days to withdraw the funds.
  24. Yes, same here. I even got one asking for help on taxes (not in Canada). That is why I avoid specific posts or topics.
  25. This article may help you πŸ‘‡ https://www.fiverr.com/support/articles/360010621758-Adding-PDFs-to-Your-Gig
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