[Partial Refund - Request to Partial Refund from Seller]

After i have delivered multiple times, if i cancel the order and give refund will client have downloaded my delivery even with a watermark?

if i cancel the order and give refund will client have downloaded my delivery even with a watermark?

Even if they download files with a watermark, there are easy free ways to remove these.

Do not cancel. You are obviously talented. You are surrendering to fear here. Like I just told you, this often makes matters worse. Normal buyers do not ask for revisions then ask to cancel. Nor do they ask to cancel immediately after delivery.

Stand your ground.

[Partial Refund - Request to Partial Refund from Seller]

Isnt it abuse when you deliver, revise, revise again. revise as far as you can and then just client comes up and says can you refund me?

Isnt it abuse when you deliver, revise, revise again.

It’s abuse, harassment, extortion, and psychological bullying all rolled into one. 😦

That’s why you have to fight back.

[Partial Refund - Request to Partial Refund from Seller]

To be honest its my first time ever i dont satisfy the needs of a client

To be honest its my first time ever i dont satisfy the needs of a client

If you cancel, they just come back and order again using a different account. i.e. They see they can get work for free and go hard at getting as much as possible.

I haven’t had any buyer demand to cancel an order in 1-year. I get 1, then a week later I get another one who I know is the same person, because they use the same excuse, lies, and appalling language.

Giving these people partial refunds would just make the problem worse. You have to kick them in the gonads, punch them in the eye, and slam the door in their face whenever they come calling.

[Partial Refund - Request to Partial Refund from Seller]

Have you tried just not refunding at all?

I am guessing that you are in a similar situation to me at present, where you have buyers trying to cancel after delivery. You can just refuse. If they are scammers, they usually won’t even leave a review, as they don’t want you to leave a negative review on their profile.

[Use color psychology to improve your gig]

😂 I made that image on my phone while waiting for my train to pull up. Marty McFly is my actual pen/rap name but when I signed up on Fiverr I didn’t plan on using it as a platform for ghostwriting.

I made that image on my phone while waiting for my train to pull up.

Now I know how my grandmother used to feel when she used to say “kids these days.” The most creative thing I can do with a smartphone is take a selfie that makes me look like one of the FBI’s 10 most wanted.

Already looking for you on Sound Cloud Marty!

[Use color psychology to improve your gig]

Got that red in there to increase attention, passion and energy. :+1:t3:

Interesting read even though it was an older post.

I want you to make all my gig images from now on. Also, I love how you are also known as Marty McFly. Awesome image!

[Request for Dark Mode Feature on Fiverr Web and Mobile App]

Just turn high contrast mode on in your computer settings. It’d pretty much the same thing.

[Being permanently banned because my citizenship is Iranian]

I’m going to say no, sorry. I remember the same post as @lenasemenkova. What I gathered from that is that any countries with less than ‘best of friends’ relationships with the U.S. seem to be prohibited from using Fiverr.

It is not something I agree with, so don’t shoot the messenger. I would really like to spend time in Syria, but I have heard this too is on the no-go list.

If you were to get residency (and an iD card) in another country, it may be possible for you to work on Fiverr. However, I am pretty sure being in Iran leaves you at a bit of a disadvantage.

Don’t blame Fiverr, though. It is more a case of your everyday political madness.

[Accepting large projects sometimes is more expensive than you think]

This sounds to me like money laundering or something - that’s what came to my mind when reading. I would suggest contacting support and blocking those users.

This sounds to me like money laundering or something

Nah, AML rules say that businesses have to refund the exact same credit card a person pays with. Either this is a very stupid criminal, or they need a new dark web financial adviser.

Today I received a similar request from a few buyers. Same thing, different script. But people are getting very creative because this time most of them were communicating with me using Google Translate (I detected lots of mistakes and the sentences were not making very sense, so I asked) and they were unable to tell me exactly what they wanted

Back in 2017 and 2018, I had pretty much this exact problem with one of my gigs. I figured it was a competitor trying to sabotage me, as several people who did this were all fellow Fiverr users.

Maybe try raising your prices to scare them away, or pause your gig for a day. Neither solution is ideal, though. Make sure too to report all these messages as spam and check the profiles of buyers who you are not sure of. If profiles say they only created their account in May or June, assume these are spam accounts and block, even if you are not 100% sure.

[How to be a millionaire in days? :)]

The only people who become millionaires on Fiverr are people who sell cookie cutter services that take a maximum of 15-minutes to deliver.

Alternatively, you can farm out orders to other sellers and platforms.

It’s the same rule everywhere. You only get to being a millionaire by doing nothing but talking a good talk.

[Buyer wants refund after completed order]

Recently I got a customer that placed an order, I did everything that the customer wanted and the customer gave me a 5 star rating. But the problem now is that the customer came back and wants a refund even though the customer gave me a 5 star rating. Do I have to refund the customer or should I keep the money? What does the policy say about that?

Do I have to refund the customer or should I keep the money?

If you did the work, delivered it, and your buyer accepted delivery, you absolutely do not need to refund them. Politely tell your buyer that you are sorry, but you delivered the work they requested and that as such, you are under no obligation to offer a refund.

[I Miss Office Parties]

I don’t miss office parties. I’d always be late, drink lots to catch up to everyone else, then say completely inappropriate things. Once I told the CEO of my hotel network that he the entire marketing department needed firing for targeting the wrong target market. Then he introduced me to his nice, the new social media marketing manager.

I also spilled red wine on the staircase of a 14th-Century castle once and told everyone it was fine as they needed a new carpet anyway.

Thankfully, I never said anything that got me fired. However, looking back, I was probably just one AGM meeting away from being given my marching orders.

[I am being punished for cancelling or order that was impossible to complete]

but have people assume I also do graphic design and order flyers and FB ads.

Hi Cyaxrex, I’m curious as to how this problem arises. I’m just trying to figure this out in my head so please don’t take offense. Does the buyer order a copy writing gig from you and then, after the fact, also ask for graphic design and Facebook ads? Could you help prevent this by offering these services as add-ons, or adding a clause to your gig descriptions that explicitly states that you do not offer any services other than what is stated in the gig?

Thanks!

I’m curious as to how this problem arises.

Trust me, I am too. 😉

Some people are just manic weirdos. Whenever this happens, I get the impression someone is so fixated on a business idea they have, they assume anyone they hire can do anything they ask. They also assume that you will be just as excited about their business as they are and will be focusing on nothing but their order for the time it takes to complete.

I’ve had:

• Someone ask me to copyright protect the word ‘trousers’ to make sure no one else in the world can ever use it.
• People assume I’m going to design their website for them.
• People assume I’m going to post their aticle somewhere or can post it anywhere they like. i.e. “We need you to post this on Fox news.”

There’s no way to stop things like this from happening. They’re not common. They get less common as you raise your prices. However, I could spend a day revamping my gig description to say I do not offer graphic design, only to get someone order a 50,0000-word ebook. Why? Because I don’t say I don’t do that.

Orders like this simply need to be canceled as there is no way to work around them. That is unless Fiverr makes basic sanity tests obligatory for all new buyers.

[I am being punished for cancelling or order that was impossible to complete]

Hello. I have been selling proofreading services on Fiverr for nearly six years, I usually receive one or two orders a day, and I have maintained 100% positive feedback. However, a recent experience has resulted in my order completion rate dropping from 100% to 98%. But more importantly I haven’t received any new orders since. This in no coincidence. However, I can’t find a way to contact Fiverr support to address this issue.

This is what happened: A new client ordered my proofreading service but their document made no sense in English. There was no point in me attempting to work on it as I couldn’t understand any of the sentences. The order was cancelled by mutual consent - but now I’m left with bad stats and no new orders through something that isn’t my fault. The client set me an impossible task, and I am now being punished with no work and loss of income. I would like to resolve this with Fiverr, but how? Any suggestions please?

The client set me an impossible task, and I am now being punished with no work and loss of income.

This is the biggest problem with Fiverr. We do get punished and for the most unreasonable reasons. I do everything I can to avoid cancellations. However, I refuse to be held hostage by buyers. My last 2 cancellations were due to:

• A buyer ordering a 500-word article and asking for 35 Facebook ads.
• A fellow Fiverr user who asked to cancel after I delivered his order because he didn’t like it, then started trying to blackmail me by photoshoping message responses and threatening to go to CS.

I know that a single cancellation results in a drop in sales. This is why I now try not to cancel to the extent that I complete work I don’t even offer. i.e, I provide copywriting, but have people assume I also do graphic design and order flyers and FB ads. I can either put in several extra hours for free creating a flyer, or cancel and potentially go a week without sales.

Sadly, there is no way around it. All I can suggest is that that you try and play the algorithm at its own game. Reduce your delivery time to 1-day, increase your prices, add packages, and only increase delivery times again when your order volume is back to normal.

[What kind of books do you like to read?]

Fantasy/science fiction. The biggest issue with those genres is that the good ones are very hard to find.

Fantasy/science fiction

Did you ever read Glass Books of the Dream Eaters? That’s a pretty suspenseful and brilliant example of modern fantasy sci-fi.

https://www.goodreads.com/book/show/44930.The_Glass_Books_of_the_Dream_Eaters

(At least, I thought so.)

[Fiverr Needs To Help Us On Tax/VAT]

I’m not sure why it confuses accountants because it’s basic sub-contractor work. Fiverr is our client. Do they not have other clients who sub-contract? It’s just weird to me that so many don’t seem to get it.

I know VAT is confusing and complicated, but it seems accountants make it more so by not understanding how and why it is a sub-contract. Or maybe their freelancer clients aren’t describing it that way.

I’m not sure why it confuses accountants because it’s basic sub-contractor work. Fiverr is our client. Do they not have other clients who sub-contract? It’s just weird to me that so many don’t seem to get it.

From my experience, no tax consultant or accountant can understand freelancing. To me, this undermines credibility in their entire profession. Every single tax consultant assumes that freelancers are working with local businesses directly. The fact that they never commit to understanding what you do makes them not worth paying to work with in the first place.

[Can i message my recent buyer?]

I always drop regular customers a message if I haven’t heard from them for a while. People like the human touch.

Also, Fiverr is sales. If somebody makes an enquiry and then goes quiet, it’s absolutely worth following up, just like any regular sales job, even if it’s to be told they’ve changed their minds.

I always drop regular customers a message if I haven’t heard from them for a while.

I really wouldn’t do this. I did used to (to say I’m going on vacation mode, things like that, etc). I also used to invite all buyers to like and share my gigs on social media if they were happy.

Over the past 2 to 3-years, I’ve seen Fiverr become a lot more militant. In this case, now I don’t bother.

I also had a regular buyer who was with me from 2014 to earlier this year. They sent me a lot of work and were generally a pleasure to work with. Suddenly in March, this person did a complete personality flip. In the process, they turned into a nightmare to work with, even asking me if I was an idiot when I asked a simple question once.

Long story short, the buyer isn’t the same person I used to work with. I’m pretty sure the original buyer has sold his SEO agency to someone and this person is about as personable as a T-Rex. I can easily imagine them reporting me for daring to send an unsolicited message or a delivery message inviting them to share my gigs on social media.

It would be great if it was officially clarified what sellers can and can’t do from a basic customer service/sales perspective. However, until this happens, I absolutely never contact buyers unless they message me first and I am replying in a 24-hour time period.

[Can i message my recent buyer?]

Messaging a former buyer to ask them if they want to give you more orders, is like your local supermarket owner calling you in the middle of the night to ask if you need more milk.

It’s odd, interpreted as rude, and looks a bit desperate. It’s also considered spam.

[I have to pay a service fee to TIP a SELLER?!?]

Ok so I just noticed that Fiverr charges me a €1.90 (>2$) service fee if I want to tip a seller??

I don’t know for how long this has been going on, but I can’t be the only one who thinks this is completely disrespectful to their sellers and quite frankly a disgusting way to capitalize even more on the people who do their utmost best to provide a great service.

I have been selling myself on Fiverr for quite some time now (not very active but still) and I just found about this now. Is there anyone who can explain to me what the purpose is of this service fee?

I can tell you it has nothing to do with payment providers or stuff like that, because THE MONEY IS ALREADY IN MY WALLET ON FIVERR. Money which I earned through selling gigs myself, money where buyers have already payed a service fee on and money where Fiverr has already took a whopping 20% from!

So just because I want to tip a seller, Fiverr is just like “Ooh looks like this guy is in a generous mood, let’s capitalize on that”. If I want to tip someone I want to tip just them because they did an awesome job. I can imagine the amount of people that ultimately did not give a tip just because of this.

And if someone from Fiverr is going to reply to this, please spare me the “it is for administrative purposes” bogus. All these processes are completely automated, there is no administrative work that has to be done if I want to give a tip to someone.

Sorry for the rant but I had to get this off my chest… I also want to know what others think of this, because I feel this is just a big middlefinger to anyone who is a seller on here.

If there is a very good reasoning behind this, I apologize as well, but I am curious as to what this service fee could possible be about, apart from a way to try and maximize earnings for their own benefit.

“it is for administrative purposes” bullsh*t.

I feel this is just a big f*ck you to anyone who is a seller on here.

The easiest way to ruin a good argument is to pepper it with profanity. 😦

If there is a very good reasoning behind this, I apologize as well, but I am curious as to what this service fee could possible be about,

Fiverr made an operating loss of something like $30+ million last year. Fees on tips are just part of Fiverr squeezing an extra few dollars out of orders wherever possible.

[Request for Additional Payment Options on Fiverr]

On 9/12/2019 at 10:58 PM, jonbaas said:

As I understand it, cryptocurrencies are highly volatile and largely unstable. Most national governments – particularly the large ones – don’t want to deal with that kind of uncertainty. There are plenty of stable national currencies to work with.

Actually, volatility isn’t (or doesn’t have to be) an issue when getting paid in cryptocurrency. Crypto merchant services let businesses instantly convert coins to fiat (regular) cash if they want. Cryptocurrencies also represent the cheapest and fastest way to send money anywhere in the world and transactions can never be reversed. Many businesses see value in this as it completely prevents chargeback fraud.

Governments also love crypto because it is taxable. In some parts of the U.S. you can even already pay your regular taxes with Bitcoin.

On 9/12/2019 at 2:23 AM, mariashtelle1 said:

Oh well, it’s not really backed by banks.

The being backed by banks is really a non-issue. As it stands, the balance in your bank account isn’t backed by banks. If all the physical U.S. dollars in the world were divided equally among U.S. citizens, they would come away with less than $3K each. This is why banks fear bankruns in times of crisis.

On 9/12/2019 at 10:21 PM, polaris84 said:

I know, I’m just asking for the option, it is up to me to take that risk or not.

I would like the option too. I do have some clients who pay me with crypto (not on Fiverr.) I have also had several big problems with PayPal myself. They really don’t like it when you hop around the world a bit and try to use the same account or open a new one (so you can transfer your money to a local bank) in different locations.

I have also experienced problems with Payoneer, though for completely different reasons. This being the case, I too would like a crypto payment option. However, it won’t happen. To pay sellers in crypto, Fiverr would have to get a completely new kind of license to operate just in the U.S. as a money transmission business. Similar licenses would also need to be applied for in each country Fiverr operates in.

To make matters more complicated, Fiverr paying out in crypto would make the site a magnet for hackers. This would hamper daily operations and require Fiverr to invest a ton of money in more robust security and a whole different set of operating practices.

Having worked on some crypto freelancing platforms, I can also say that there is another hurdle. Basically, a lot of my old leads used to be from people asking for… Well, what can be best described as dodgy services.

What you can do (and what I have done) is create your own website and promote the fact that people can pay you using crypto. Cryptocurrency and freelancing are quite popular search terms and not a lot of freelancers actually try to rank for these. Most of the leads I get are still rubbish. However, promoting the fact that you accept crypto today could be very lucrative when mass adoption finally happens. 😉

Edit: BTW @polaris84, you have awesome gigs! 

[Totally new to fiverr aaand lost]

No one here knows anything about what you are good at or what kind of niches your talents might be a good match for. You need to research that yourself. Only then should you look at creatin gigs targeting those niches.

The fact that you also want tips concerning how to draw better is also just a tiny bit worrying.

[Level 1 Hell - Pass the test - New Sellers]

On 8/26/2019 at 9:20 AM, fastcopywriter said:

Thank you, but do message before ordering. That’s the one gig where I can’t accept all orders.

Don’t worry, I had every intention of doing that. 😉 

[Level 1 Hell - Pass the test - New Sellers]

I’m not doing that well. I was demoted all the way to level 0 (although not at once), and only recently got back to level 1.

Yes, I paused some gigs during the demotion. Even as a level 1, some of my gigs remain paused. Once I achieve level 2, I’ll unpause the rest.

Here’s a funny story, there was a gig that wasn’t getting any sales, so I paused it, and then decided to activate another gig that had been paused. That activated gig is getting orders.

I see you have activated your gun blog gig. I did look for this a while ago! I may be placing an order in the next week or so! Out of curiosity, is it that gig which is getting sales?

The leveling up and down is starting to annoy me. I have finally got back to level 1. However, a severe shortage of orders will likely soon mean that my delivered on time score plummets before the next evaluation,

[How about the sales in these days]

I’d say steer clear of offering video work on Fiverr. I’ve had 3 gigs which at sometime have all been my best selling. After months of sales, I’ve then received an email from Fiverr saying that they have moved my gig to a new category. As soon as that happens, sales die.

That said, there is a killing to be made if you sell from template videos from the likes of Powtoon, etc. To do that, though, you will need to invest in appropriate licences first, Alternatively, if you are an expert animator, apply to go Pro.

[Is there racism on fiverr]

You need to be very careful here. Ideally, you need to be careful to the extent of not not putting something down to racism or prejudice unless a seller (or buyer) explicitly makes an overtly racist or prejudiced remark.

When you are communicating online, things can easily seem to go wrong, when really there is a completely benevolent explanation. i.e. Maybe your seller just got a call saying there was a family emergency and blocked all messages quickly to attend to that.

Alternatively, maybe your seller is black and has recently had someone be abusive to them in their Fiverr inbox. A lot of sellers receive some pretty horrendous verbal abuse sometimes, and a lot of the people doing the harassing open multiple accounts to keep at it.

It doesn’t have to be racist abuse, it can be someone trying to pressure a seller into doing free work or lots of other things. I and I am sure lots of other sellers have blocked people because they suddenly arrive just after a very difficult person using similar verbiage and a similar username. At the same time, I’ve not blocked others and it really has turned out to be a coincidence that they are called buyer1234 and my last verbally abusive buyer was called buyer1233.

These are just two possible examples of things that can go wrong. However, I have also had buyers threaten to report me for racism/prejudice. In one case, I had a request to make a video with Hispanic people in the background in a restaurant setting. I said:

"Hi,

I’m sorry, but I wouldn’t be able to help you with this.

Kind Regards,

Andy

(As this is my standard response to any project I can’t help with.)

My reason for not being able to help was that I create videos using free stock footage, and I know from experience that most such footage predominantly features Asian and Caucasian people. I had to explain this when this person messaged me accusing me of refusing service based on their race.

The problem is that if I was to give every single potential buyer I can’t work with an as thorough explanation why, I’d never get any actual work done.

In short, it can be extraordinarily difficult to know why a seller or buyer might block someone. However, at the same time, it is very easy to project a reason. Moreover, we all do this every day in one way or another.

This is why I say that the only time people should take offence and hit a report button, is when something is obviously typed in a message which constitutes a racist, prejudiced, or simply uncivil comment, purposefully directed at a message recipient.